This hotel has gone from an amazing experience to basically - 1 Hotel South Beach - Trade Reservations
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Ranked #14 in Miami Beach's Best Hotels.
🤮 1/5 - This hotel has gone from an amazing experience to basically
By 👻 @Jessica B., 02/18/2024 3:00 am
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This hotel has gone from an amazing experience to basically a Motel 6. I have stayed here 4 times before with my family. This time I was going alone with my husband. I advised the hotel concierge a month in advance of my early arrival and that I needed to check in early. Upon arrival they did not have my room ready. Once I was given my room it was not the room I payed for. They gave me a room in the dungeon on the 3rd floor next to staff and to the machines. I could hear the staff conversations all day long. On top of that on 3 occasions staff opened my door to my room without knocking. The room hair dryer didn't work. The ironing board was damaged and didn't work. The television also didn't work. No body wash in the room only hand soap. When staff cleans they don't clean the floor so the room is always dirty. I wouldn't stay here again or wish this stay upon my worst enemy. The staff in the entry pays no attention to your requests. If you ask for a drink they just ignore you. The service and experience here is horrible will not be coming back.
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