Tldr: Manager was blatantly rude to his waiter and to us - A Pasta Bar (aka Sola Pasta Bar) New York - Buy Reservations
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🤮 1/5 - Tldr: Manager was blatantly rude to his waiter and to us
By 👻 @Jacqueline T, 12/13/2022 3:00 am
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Never left a restaurant review before but the behavior I just witnessed from the General Manager of this restaurant was so rude and degrading to both his own employee and my party that I felt compelled. A group of 5 ate dinner here (1 pasta and 1 drink each) and when we were ready to pay, we asked to pay per item (regretted this afterwards, but we didn't think it would be too complicated since each of us had simple orders and our waiter was accommodating). The card reader glitched mid transaction and I had to run my card twice but eventually it went through. Once all had paid, it showed that one of the pasta dishes (the one that 2 of us ordered) hadn't been paid for. The waiter called the GM over who looked and told us that one of us hadn't paid. The GM then proceeded to make us PULL UP OUR CREDIT CARD TRANSACTION HISTORY to show that the charges had gone through, and that the amount corresponded to 1 drink and 1 pasta dish. The GM then told us that it "must not have gone through if the dish is still on there, and this is why we don't split by items" and that if we didn't pay for it, it was coming OUT OF OUR WAITER'S PAYCHECK for allowing us to do that and then WALKED AWAY. At this point, I volunteered to pay for my dish again because I felt terrible for the waiter who had been doing his best and was very apologetic, but the waiter wouldn't let me. The waiter then processed the meal of the last person in our group and the system glitch resolved itself, showing that all the items had been paid for. The GM never returned to apologize and I saw him yelling at the waiter again before we left. I walked out so upset that our request had caused this poor waiter to be berated, not to mention that we had essentially been wrongly accused of trying to cheat the restaurant. Had been really excited to try this restaurant, and am sad to say I never want to go back.
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