The worst customer service I have ever experienced. - A Pasta Bar (aka Sola Pasta Bar) New York - Buy Reservations
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🤮 1/5 - The worst customer service I have ever experienced.
By 👻 @Emily N., 02/07/2022 3:00 am
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I made an 8:45pm reservation at 10am for that night, and realized I had to cancel 2 hours later. I was charged $60 and thought that explaining my particular circumstance to the restaurant would result in an understanding that this charge was unreasonable for a same day cancellation before their business hours. Multiple back and forth emails with management left me nowhere and I was still charged. It has tainted my view of the restaurant that they are so strict with a policy that sometimes is unreasonable.
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