I wish I could write a review of the Afternoon Tea here but - Afternoon Tea at The Savoy - Thames Foyer London - Buy Reservations
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😒 3/5 - I wish I could write a review of the Afternoon Tea here but
By 👻 @L Z., 06/06/2022 3:00 am
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I wish I could write a review of the Afternoon Tea here but I can't. I had made reservations in January for Afternoon Tea on May 24th, first day in London for our first visit to London. I was thinking "what a grand way of starting our trip here". Well, upon arrival to Thames Foyer, with my OpenTable confirmation (they only use OpenTable for reservations), I was told they had no record of my reservation and they don't even serve Afternoon Tea on a Tuesday. I showed her my email confirmation from OpenTable and she asked if I had received a confirmation from them directly. NOPE because I did not know I needed a direct confirmation from Thames Foyer, only that I had a confirmation from the booking site that THEY USE! They were apologetic and offered us glasses of complimentary champagne and said they could seat us at the bar on another day for Afternoon Tea. NOT what I had in mind, especially since I had made bookings all over town for attractions and other restaurants MONTHS in advance for our entire trip. Plus, a party of 4 sitting at a bar to have Afternoon Tea was NOT what I had signed up for in January!!! No notice of cancellation. After returning from the trip, contacted OpenTable and they said we "should" have gotten a message and that Thames Foyer had cancelled our reservation; but they couldn't go back far enough to check if an email was sent to us notifying us of the cancellation. There was NO email because I had checked ALL my email. Really disappointing to say the least. Not sure where the fault lies but certainly a poor and EMBARRASSING start to our vacation. Imagine showing up to a place like The Savoy with another couple, excited about a luxurious Afternoon Tea to launch our vacation, only to be told with a confused look that they had no record of a reservation made for a day they don't serve tea. We brought attire just for this event. Anyway, given that it was the Platinum Jubilee, no chance of getting a reservation for tea anywhere. Thanks Thames Foyer and OpenTable.
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