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π 3/5 - Wanted to give this place 5 stars but there were a couple
By π» @Tina S., 01/17/2023 3:00 am
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Wanted to give this place 5 stars but there were a couple of issues.The bad: they weren't ready for any of the guests to check in and everyone had to wait. We waited an hour, then went back to the check-in line and explained we had 3 restless very young children with us and they then gave us our airstream. This seems to be an ongoing complaint judging by the reviews on other platforms. Rooms should be ready, guests are tired from travel and don't want to sit around for an hour waiting. Some people waited much longer.Second issue, when we went into the airstream I took a towel down and it was filthy, like they didn't replace the towels with fresh ones. Really off-putting and not something guests want to see, makes you question the cleanliness of everything else like the bedsheets etc. i texted the help desk number and they brought new towels right away but still yuck. cast iron skillet they provided was dirty and had crumbs in it, we had to wash it ourselves. When you charge as much as you do, people expect cleanliness to a certain degree. It's not enough to be a novelty. We paid extra money to be located in the private area which wasn't anymore private at all but just a longer walk, however this could be bc we went in the winter when the foliage is sparse so perhaps it's more private during the summer. I don't believe they are handicap accessible, the tiny houses may be but I didn't see a ramp but they may have ramps that are portable. You can't drive up to the airstream which is a good thing but be prepared to lug your stuff, it's not far, maybe a 4 minute walk to farthest section and they provide carts. The good: the staff was very welcoming and they gave us free drink vouchers for the check in wait. The club house area is nice and has games and TVs and a fireplace and Is quite cozy. The airstreams themselves have everything you need and more than adequate space for what it is. Was pleasantly surprised by the walk in shower and bathroom area of the airstream, quite roomy. We are a family of 5 with a 6 year old and two 3 year olds. Two kids fit on the fold out bed nicely, the third child we brought our own small collapsible cot for and that was fine. The adults slept in the bedroom and we were comfortable. We did use the firepit which doubles as a grill and made breakfast in the morning. What they have: They provide in and outside of the airstream the following: blow dryer, four chairs, firepit with grill top, mixing bowls, glasses, bowls, dishes, trivet, cast iron pan, bbq utensil kit, utensils, coffee which must be made in the French press or you can grab a free cup at the club house, tea, electric hot water kettle, wooden match sticks, robes, towels, pillows, blankets, sheets for both the regular bed and the pullout, toilet paper, shampoo, conditioner, body wash, hand soap, Pyrex glass square casserole, fold out tv dinner tables, chargeable lantern and other things. Free hot chocolate in the club house. Firewood available to purchase from them for 15 dollars a bundle, we brought our own. The club house has food you can buy. It is definitely "glamping" you won't feel stranded. The price chopper super market is five minutes up the road and the town of Saugerties has restaurants and shops.Hopefully they work out their kinks.
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