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New York's Best Restaurants that are most frequently booked by customers of BCD Tofu House New York
🙂 4/5 - Still strong.
By 👻 @Andy C., 04/27/2024 3:00 am
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Came here for stew after a chilly night at Yankee Stadium, and it delivered. Ambience is the same, tables are close to other tables but it's not too bad. Well lit and clean. Service at the tables is a little slow, they'll mostly leave you alone once your orders are in so it takes a bit of effort to get their attention for more water or the check. On to the food. Hot, spicy and satisfying. The galbi hits different in person vs. delivery. I wish they had more varieties for banchan but you'll also run out of table space. Pancake is a little soggy but still delicious. Available soju flavors are good. The galbi and soup combo is top tier for value and flavor. I happened to put in a DoorDash order for pickup while dining, hoping to pick it up on my way out to take home. Ended up being 20 minutes past my pickup time but when I went to the front desk they told me the order wasn't ready. Didn't make a lot of sense. The hostess stepped away, presumably to check for my order. While she was away, a person off the street came in and grabbed a few orders, while trying to explain to me that he was looking for his orders. I called out to 2 busboys nearby to ask for help but they ignored me. The person ended up walking out with 2 bags. When the hostess came back I told her what happened and she sent someone out to chase the person down, likely to verify that those were their orders. At this point I was pretty upset because it was apparent that this was poorly managed. I should not be deputized to look after their takeout and delivery orders that were sitting out without supervision. And now I'm thinking that they lost my order the same way since plenty of time had passed (40minutes) since I put my order in. That said, it was past 11pm though they were still pumping out takeout and delivery orders. The manager either noticed or was informed and he came by to speak with me and eventually to hand me my order. Mistakes happen, I get that. The manager said that people had walked off with food that wasn't theirs several times that day already. I'll give them credit for service recovery as they packed extra banchan and rice for my order in the end.
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