I celebrated my birthday 3/16 for the second time at this - Benihana Orlando - Buy Reservations
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🤮 1/5 - I celebrated my birthday 3/16 for the second time at this
By 👻 @Miss K., 03/27/2024 3:00 am
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I celebrated my birthday 3/16 for the second time at this location and what a huge disappointment it was on my special day. Last year I thoroughly enjoyed myself but this year was totally a 360 in the worst way. First off I had reservations scheduled for 8:15pm I arrived 30min early to allow for parking and decided call and check-in while outside driving around in circles waiting for a spot to become available. Then once I finally got inside we were told they were waiting for tables to be available so that was an additional 45 min plus or so... Once we were told where we'd be dining at and provided menus there was huge feeling of abandonment because no one person not a chef, mgr, or server came to attend to our table it was like we were all invisible. 3 of the original guests sitting along with us left after the 1st hour went by and honestly I should have left too but I really enjoyed my meal the last time and wanted to taste it again so I stuck it out even though I was extremely unhappy, irritated and annoyed all at the same time. Long story short we ended up eating way after 10pm, finally voiced our dissatisfaction with the service to several staff members, was told there was a shortage of chefs available and by the time the food arrived we barely had an appetite to eat and ended up boxing everything to go. One staff member who was not assigned to our table came over to apologize for our lack of service as & acknowledged that should not have happened and she felt bad that our table was neglected for so long she offered to help be our server which I appreciated since no else stepped up...very sad. Finally one of the mgrs offered to discount our tab but it was the lack of acknowledgment and empathy for me that was not enough. Myself and another lady at our table were celebrating our birthdays but this is one I will never forget. I don't plan to return anytime soon.
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