AppointmentTrader FAQ - Berton Al Lago Torno - Trade Reservations
Save up to 30% at Berton Al Lago Torno!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Family Room
- Family Grand Suite Lago King And Twin Bed 1290 Sqf 120 Sqm Lake
- Any Suite
- Signature Penthouse Suite (King Bed Lake View 1500. Sq. Ft.)
- Lake Garden View Suite (King Bed Full Lake View 860 Sq. Ft)
- Darsena Suite King Bed 124 Sqm Private Terr Ace Lake View
- Darsena Suite Lago King Bed Lake View 186 Sq M Darsena Suite
- Lario Suite (60 Sqm Lake View King Bed Lario Suite King Bed Floor)
- Lario Suite (60 Sqm Partial Lake View King Bed Lario Suite King)
- Any Executive Suite
- Alcova Suite 60 (75 Sqm Private Terrace Rai N Shower And Bath)
- Grand Suite Lago King Bed Or Twin 60 (75 Sqm Private Terrace Lake)
- Corner Suite 83 Sqm King Bed Lake View Priv Ate Terrace Corner
- Any Penthouse
- Sereno Penthouse King Bed 185 Sqm Lake View Sereno Penthouse
- Any Standard Room
- Piccoletta 1 King Bed 40 Sqm 450 Sqft Piccoletta 1 King Bed 40
Berton Al Lago Torno Reviews from The Last Year
Wonderful place but the cuisine nothing to write home about.
The real shame was not finding a restaurant service that lived up to expectations. The staff was actually very attentive and kind, but unfortunately there were some errors in the service, such as: not adequately explaining the courses or taking the dish away from under the customer's nose while he is still chewing, without making sure he has finished (it I find this unacceptable). As for the cuisine however, well it is undoubtedly good cuisine but nothing special, I don't want to be too harsh but honestly I didn't find justification in the @michelinguide star. Don't take my words at face value however, every experience is subjective and I always recommend you try it yourself, because a bad day can happen to anyone and the place is truly enchanting.
Beautiful Restaurant, Did Not Accommodate Dietary Preferences
I was so excited to dine here after hearing how great the food is, especially since my boyfriend had dined (and stayed) here before. We were so disappointed in the kitchen's inability to accommodate both his gluten allergy and my aversion to seafood. We have dined at many other Michelin star restaurants, and this was the first time we've ever not been accommodated properly. We were told that since we could not order different tasting menus (which was insane), either he would have to miss 3 dishes containing gluten from the vegetarian menu that I wanted, or I would have to miss the anchovies dish from the classic menu- so we did the latter. I was not given a different dish in place of the anchovies, so I sat there embarrassed while he was served an entire course while I was not. Basically, I got one less course than he did for the same high price. This has never happened to us at any of the dozens of Michelin restaurants we've been to. Of course I complained to the staff, whose solution was to give us store-bought chocolate Easter eggs as a "gift" at the end. It wasn't until my boyfriend mentioned that he has stayed and dined at this hotel before that the waiter suddenly took us seriously. We were then offered a drink at the bar (on them) since our taxi took over an hour to arrive, which somewhat made up for the bad experience otherwise. It will take a lot of convincing to eat here again.
Simply amazing!
We visited for our 25th anniversary and the experience was incredible. The service and food was truly outstanding. Highly recommended
Disappointing ! Restaurant ! without any flavor! Really disappointing, even mediocre!
What a disappointment for a starred restaurant! Totally tasteless, in a restaurant where it was cold on a rainy day! As much as the hotel is magnificent in every way, the restaurant is disappointing! I strongly advise against it!
It deserves a second time
Dinner with friends.. we choose the traditional menu.. risotto with perch and babà the dishes that stand out in the proposal.. an excellent surprise the wine pairing suggested by the sommelier Francesco.. an extremely nice, helpful and courteous figure.. we will return to lunch to make the most of the splendid setting
A certainty!!!
A few months later, and with a few degrees less, we return for dinner with some friends. What can I say, whether it is summer or winter, the location immediately makes you feel the warmth of an excellent welcome. The atmosphere is elegant and refined, but at the same time you feel pampered and relaxed like at home. The cuisine and service are excellent, there is all the care and passion of a staff who works to make their customers feel happy. After dinner we went up to the bar for a drink, we lingered a lot, well after closing time, but we were kindly told that we could stay as long as we wanted. They even brought us the car keys directly. Our common sense made us go home😜even though the moment was so pleasant, we would have stayed sitting in the sofa area all night! I can't wait for it to reopen in spring to organize another wonderful evening! Thank you so much everyone!
Highly recommended
We had a once in a lifetime experience for a birthday dinner with 2 couples. Our service from Antonio was warm and delightful. The food was excellent and the venue is stunning. The views were spectacular even in the dark
Incredible day!
Luckily, my friend and I had the pleasure of having lunch at Il Sereno Al Lago, which truly exceeded our expectations. The culinary experience was exceptional, with each dish showcasing incredible flavors, meticulous attention to detail, and authentic Italian flavors. The views from the restaurant were simply breathtaking, adding an extra touch of magic to the evening. The service was impeccable, with very attentive and friendly staff. Throughout the experience we had the delight to be to have Matteo, Christian, and Simona attending us, they were very welcoming,attentive and enthusiastic. The restaurant is also part of a lovely hotel, it was a remarkable day I highly recommend it to anyone looking for a memorable culinary journey!
A dream to stay in this hotel ! Excellent
This hotel went beyond our expectations since the location, service, food at the room , quality of food and service in their one Michelin star restaurant, the beverages , details in the room , every detail count to their favor , breathtaking view from every corner of the hotel . In general the attention to every detail since you arrive they will always are trying to make you feel great. Definitely a place to recommend and coming back. 💯 percent recommend!!
Satisfied
For lunch I chose tagliatelle with mushrooms. The dish was good and filling. Very attentive and kind waiters serving customers. Open table directly next to Lake Como. So great show.
Exceptional service, exclusive destination, pristine location.
The ultimate exclusive experience. The name Il Sereno says it well: quiet, exclusive, pristine, exceptional, 5 star restaurant and 5 star service.
Exquisite Fine Dining experience
Most outstanding dining experience we have had in a long time. The service was incredible and beautifully synchronized- Antonio and Francesco were amazing and gave us perfect suggestions. 10/10 recommend for anyone coming to Como for a real fine dining experience.
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Questions and Answers around the platform.
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Payment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answerChanging restaurant opening times
I have a reservation for Kasama Chicago I listed but it’s not showing up because the listed opening hours are only until 3 or 4 pm. My reservation is for their dinner service at 5. Is there a way I can change the times myself?
Give the best answerI got charged twice for a single reservation
How long until I get a refund? Support has been slow, has anyone else experienced this?
I tried purchasing the reservation at $55 but it failed. Then I purchased it for $30 and it succeeded. However the $55 charge still went through on my card and posted
Cancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answer0 views on my posted reservations
Any idea why my reservations have 0 views? Am I doing something incorrectly?
Give the best answerFinding reservwtion
What name do I say the reservation is under?
Give the best answerHow do I deposit $?
You can only deposit $50 at a time until you earn the “Sales and Low Refund Medal” I believe. Im new to this as well but the ability to deposit more money at once and increase your amount of listings comes with that medal.
Payouts
Anyone know how increase payout transfer to bank as I can only send $50 a day and they charge $5 for every transaction. There must be a way. I’ve contacted support two days ago and not a reply.
Give the best answerTransfer question
What do you do if reservation is an hour away and it still hasn’t been transferred? Don’t want to be embarrassed at restaurant. First time user. Thanks!
Give the best answerGetting started as a seller
Hey I just signed up. I'm in Kenya and I 'm looking to be a seller. Where can i get started?
Transfer
My reservation is today and my transfer is still not complete does that mean it’s not going happen ?
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answerWaiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answerPrepaid
What does prepaid mean. Am I paying for the reservation and than a prepaid amount. I’m looking for joes seafood in dc. All the offers are pre paid amounts ?!!
Give the best answerNewbie sellers— how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but haven’t sold yet. I haven’t made a sale yet since I just joined this week. I keep lowering the price, but am worried they won’t sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answerHow do I sell my when my related reservation’s restaurant does not exist on AT?
How do I sell my when my related reservation’s restaurant does not exist on AT? Its listed as a hotel, but it also has a restaurant under the same name ‘Chiltern Firehouse’ in London
Give the best answerPayment taken , reservation not received
I just bought a reservation, the money was taken from my Apple Cash. The reservation however does not show up in my portfolio
Give the best answeremail address for my acc
I left my employer and need to change my email address for my account. How do I do this?
Give the best answerSeller with the Polo Bar reservation on 5/17 for 4 people
I am interested if you are willing to negotiate. Post on my wall if/when you see this.
Give the best answerZ’Z Club
I have reservations!
Give the best answer