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London's Best Restaurants that are most frequently booked by customers of Botanica London
🤮 1/5 - avoid this place
By 👻 @Aylin A, 10/25/2022 3:00 am
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If I could give it 0 starts I would, me and my friend were so excited to have afternoon tea here and as soon as we entered the person serving us did not shut up about tips, we barely got a hello, the person serving us always mentioned tips and when we mentioned we don't carry cash (we didn't even order yet by the way this is 5 minutes into the place) they mentioned that customers usually PayPal them tips if they don't have cash. I usually always tip but when someone mentions it so much making it obvious, they want tips there's no point even tipping them. when our food arrived at our afternoon tea the teas were wrong, and the server didn’t even listen to what we ordered because they kept talking about tips. I didn't even have 2 minutes to talk to my friend sat opposite me, because the person serving us was stood there watching us eat while still talking about tips? we felt so uncomfortable. A few minutes later the person serving us ended up talking to other customers and ended up somehow making their conversation about us and the customers were then talking to us across the room? couldn’t enjoy our afternoon tea at all, the person serving us would always complain about the workplace and the whole experience at Botanica wasn't good at all I'm so unhappy. When it was time to pay none of the card machines were working and we were then told to walk the bank that's 15 minutes away which we were in heels and why should we go the bank to withdraw money. We came back and the cash machine was not working so we told them and the person who was serving us then told us we can bank transfer the money to their personal account, which was strange as it is since they wouldn't shut up about tips since we entered. Another worker then from the KITCHEN came over and asked if they can take a photo of our bank cards front and back? which also was so strange. We then got told to pay at reception on the hotels side and when we went to pay it still didn’t work, they kept asking us to take cash out which we told them we tried to and it didn’t work, after 45 minutes waiting (we didn’t even get told to take a seat while they fix the machines) we paid in the end on the card machine once it worked on their side, then the lady at reception offered us a coffee on them? COFFEE?! We didn’t even get offered some sort of discount or anything but we got offered coffee which we didn’t take, everyone working there is so rude and needs to be dealt with asap, we didn’t want to pay service charge and they didn’t even give us the chance to remove it, don’t go here it is not worth £120 at all and this place needs to be dealt with or shut down.
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