I came to the Robey with a colleague this past week. - Cafe Robey Chicago - Buy Reservations
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🤮 1/5 - I came to the Robey with a colleague this past week.
By 👻 @Whitney W., 06/18/2022 3:00 am
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Online on the Happy Hour Revolution website based in Chicago, cafe Robey is listed having a happy hour every day from 4-6 PM. However, I wanted to double check, so I called the Cafe and spoke to a gentleman who confirmed that yes, while the lounge is closed for the season, happy hour in the cafe is 4-6, 50% off all drinks. Before hanging up, I twice confirmed that the CAFE was offering this special. His confirmation matched the online source I found, so we went. When we got there at 5 PM, we were literally the only table. Awkward, but not a deal breaker. Our waitress gave us great service, but after we had a round of drinks, she informed us that they've "never had a happy hour before" and "didn't know where I got that information." When I told her that I had spoken to an employee of cafe hours earlier, she doubled down and basically said too bad. When we got our bill, which was over $130 with our "full-price" drinks, I asked the manager if it would be possible to comp the beverages at 50% off that we ordered during their "happy-hour" -- which was four of our drinks, since they had clearly misinformed us. She proceeded to tell me absolutely not, and asked for the name of the employee who told me that, which I didn't have. Even if I did, I don't think I would've told her -- it's incredibly unprofessional to ask for a name and play the blame game. I wouldn't want to work at a place like that! While I fully understand an online source can't be trusted, I would expect that speaking to an employee and confirming only to be told no and treated like idiots is unacceptable and frankly quite embarrassing. Beyond that, I'm not sure how we could've determined there is or isn't a happy hour. I don't blame the employee who told me they had a happy hour, nor do I blame our waitress or the manager. However, I personally think the situation was handled very poorly and I will never go back. I live locally and was excited to book my parents a room here when visiting but refuse to patronize a business like this. Beware!
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