Hotel is nice but be careful of erroneous charges and bad service!! - Casa Cipriani New York (Rooms & Suites) - Trade Reservations
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- Any Room Type
- Any Deluxe Room
- Deluxe City View King (370 400 Sqft Private Members Club Floor)
- Deluxe City View Plus Patio (375 470 Sq Ft Private Member Club)
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- Premier River View King Accessible 470 Sqft Private Members Club
- Junior Suite River View (Ada 623 Sq Ft Private Member Club)
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- 2 Bedroom Verrazzano Suite (Ada 1029 Sq Ft 320 Sq Ft Furnished)
- Any Suite
- Junior Suite River View (595 Sq Ft Private Member Club East)
- Junior Suite City View (592 Sq Ft Private Member Club Quiet)
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- Williams River View Suite (920 Sq Ft Private Member Club)
- Clinton Corner One Bedroom Suite (655 Sq Ft Private Member Club)
- Fulton Corner Suite (725 Sq Ft Private Member Club Brooklyn)
- Liberty 1 Bedroom Suite (1079 Sq Ft 1.5 Bath Private Member)
- Garden Suite One Bedroom 751 Sqft With Grand Patio 907 Sqft
- Premier River View Suite (672 692 Sq Ft Expansive Furnished)
- Junior Suite Corner City View (576 Sq Ft Private Member Club)
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🤮 1/5 - Hotel is nice but be careful of erroneous charges and bad service!!
By 👻 @Allie, 10/12/2022 3:00 am
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The hotel is in a beautiful location on the water, the rooms are nicely decorated and views are wonderful. Do NOT use the Amex Fine Hotels benefit to book this property, you will be disappointed! There was no upgrade at check in, first disappointment which is minor and not guaranteed. The BIG issue was the erroneous charges! I was charged by AMEX at the time of booking. When I checked into the hotel they put a hold on my card for incidentals, this was fine by us. The next morning I saw my AMEX had been charged again by Casa Cipriani for the room. I called the front desk and they acknowledged the glitch and said the charge would be removed. When I checked out they again confirmed the pending charge would drop off. 3 days later the charge posted so I called the property. They claim to have no record of charging me and said it must be an AMeX issue!! The Charge from AMEX shows up as AMEX Fine Hotels, the charge from Casa Cirprini shows up under their name! The manager was rude and also said “you booked through Expedia” which i guess is who AMEX uses for their bookings and treated me like I was second class. I called AMeX and they are handling but what a mess and waste of time for an ok property that is over priced! Don’t stay here if using AMEX- just don’t!! In looking at other reviews I see this “glitch” happens often! Shame on you Casa Cipriani!
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