Unfortunately, my family and I will not be dining at Casa - Casa Colima Mexican Restaurant - Tualatin Tigard - Buy Reservations
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🤮 1/5 - Unfortunately, my family and I will not be dining at Casa
By 👻 @Ethan B., 02/11/2023 3:00 am
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Unfortunately, my family and I will not be dining at Casa Colima in the future. We recently went there to celebrate my son's second birthday. We had a party of eight: my son, his sister, me and his mother, and both sets of grandparentsThe staff refused to make a simple reconfiguration to allow my family to sit together at the same table. We first requested that we push a four-top up next to our six-top. Their response was, "No, it might not look like it now, but we will be very busy later and will need all available seating." Ok, well, can we just grab one extra chair and add it to our six-top? (That would have solved the problem as the two-year-old was in a high chair.) Again, no. "We don't have any extra chairs. It might seem silly now, but we'll need all our chairs later."Well, they never got busy (the outdoor dining area we were in was nearly empty, only two other parties in addition to ours during our entire dinner.) We could have very easily combined tables or used an extra chair without any adverse impact. Instead, my family had to split up and sit separately, for no reason.We considered going elsewhere, but with the inflexibility that comes with having a six-year-old and a two-year-old and a limited amount of time before we needed to get them home, we decided to stay put.I was extremely disappointed and frustrated by this abysmal level of customer service. Also, the food was mediocre. I'd encourage anyone with a hankering for some decent Mexican food to look elsewhere (especially if you have a party larger than six ?!) This was certainly our last visit to Casa Colima.
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