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Las Vegas's Best Restaurants that are most frequently booked by customers of Casa Playa Las Vegas
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🤮 1/5 - Overcharged
By 👻 @Flavia Portugal, 02/10/2024 3:00 am
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I had a terrible experience at my last stay in Encore. It is the forth time I go to Las Vegas for NADA Convencial. I already stayed at Whyn twice and I’ve never had any problem with overrated charges. On my last stay, they charged me 145 dollars due to some packages that I bought online. When I questioned them about these charges, the attendant told me it’s a common practice in Las Vegas to have those kind of charges. But like I said before it’s not the first time I’ve been here or stay at a Whyn hotel. It was definitely the first time they charged me for it. What upsets me the most is that I don’t recall signing anything, or read anywhere during my reservation, checking and stay at hotel remind me that they started charging for delivered packages. I only took knowledge of it when I checked out and they printed all my expenses. Also, when they took my packages to the room, they delivered some that weren’t even on my name. And I had to call them to let they know, and pick up. Also, they showed me the orders that were sent to my room. And asked me to sign a document, but they realized that they made a mistake and some of the itens that were at the paper were not delivered yet and was still at the Business Center. When I check out of the hotel, the Business Center was closed, and I couldn’t check, negotiate or verify any of the charges that was in the bill of my room. And nobody at the front desk could help me, not even the manager. The items that I bought were: chargers, medicine, tea, digestives. If I sum up everything that I bought, it will be less than 100 dollars. These is totally outrageous, and I can guarantee that I will never attend these hotel again. You lost a client, and I will write a review in google, booking and Hotels.com explaining what happened to me, so that everybody that considers staying at Whyn or Encore knows that they can expect.
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