Great Stay Customer Service Could be Improved - Casa Playa Las Vegas - Buy Reservations
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😒 3/5 - Great Stay Customer Service Could be Improved
By 👻 @anipatil5, 04/21/2024 3:00 am
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Let me start by saying the Hard Product at the Wynn is phenomenal. Room was well-appointed (TV was a bit small) but everything was clean and well put together. Customer Service could be improved. So I booked with Amex FHR which costs a little bit more but included the following benefits: 30 credit for drinks or minibar 150 spa credit 4pm GUARANTEED Late checkout 60 breakfast credit Spa was phenomenal; 50 minute massage for $90 with tip when accounting for the spa credit Minibar snacks were a nice touch Breakfast we did at the buffet which was also great and the quality of the food was top notch However the hotel had an issue with the late checkout. There was no do not disturb doortag in my room and housekeeping kept knocking on the hour (4-5 times total) from 12 pm to 4pm - despite being told multiple times I had late checkout. I wanted to sleep for a bit since I had a red-eye back to the East coast obviously this did not happen. I informed the front desk about this and they were like oh we dont see the 4pm tag on the room. (Makes no sense since to their credit they applied all the appropriate credits listed above were applied). I asked for someone to follow up with me about the stay so far radio silence. I understand service issues can happen but I think at least a follow up is due here. Overall its too bad. I would have happily given this place 5 stars and booked my next few stays in Vegas at Wynn/Encore but I dont want to be harassed to get a guaranteed benefit. I think the hotel is great with everything is going well, but when things go wrong dont expect recourse.
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