Don't play silly games with valet service- you don't know who you might end up turning away or what business rejecting. - Castle Hill Inn Newport - Trade Reservations
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🤢 2/5 - Don't play silly games with valet service- you don't know who you might end up turning away or what business rejecting.
By 👻 @anywhereonearth, 02/12/2023 3:00 am
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We were up for the week-end and enjoyed cocktails here end of week before going to a wake and funeral over two days. In the summer we had enjoyed the outdoors here but obviously too cold for that now. Inside service was fine. You pay for views and location. We were, however, disappointed when one of our friends indicated to us that they had followed our recommendation and gone up right AFTER the wake and because they had a couple of boxes of private documents in car did not want to hand the car over the valet and simply park it there - steps from the valet. We had checked the place out to have a special event there in Fall 23 as part of the reason we came up and wanted to see how it was in colder weather and what was open etc. It is now off our list. In STILL CoVid times not all want their car handled inside either - we were reluctant to allow it in the first place ourselves after seeing valet wipe nose with finger in the cold. Don't pull "its a liability for you to park your own car" card because guests that were staying there were coming and going IN their own cars and self parking. A wake is a sad time - you turned away someone (and our friend ) who simply wanted to regroup after it. before driving home for hours. in a lovely building with a great view. Your customer service left a lot to be desired.
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