Did not honour £500 credit promise - Chucs Belgravia London - Buy Reservations
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🤮 1/5 - Did not honour £500 credit promise
By 👻 @Ali D, 09/04/2022 3:00 am
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As a frequent customer, I had hired the Belgravia venue for an event in March 2022. The cancellation policy did not have a clause covering COVID-19-related cancellations, so I asked for an exception. They confirmed in writing that I could use the down payment for one month in the event of a COVID-19-related cancellation. The venue was booked based on this understanding and a down payment of £500 made. The event sadly had to be cancelled on short notice due to COVID-19. Citing "having prepared the food in advance, and after a rocky few years for the hospitality busines", Chucs decided not to honour their contract and did not allow me to use the £500 credit they had previously agreed to. I strongly recommend against doing business with people who cannot keep their word.
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