No service at this diner - Chug's Diner Miami - Buy Reservations
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🤮 1/5 - No service at this diner
By 👻 @Sen R, 01/02/2023 3:00 am
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From the moment we arrived, lots of excuses in this place for bad service. Our family arrived for breakfast on a Monday mid-morning. The hostess was nowhere to be found, we were one of 3 parties waiting in line to be seated, and the employee behind the counter said the hostess was "somewhere." She finally returned and seated us, but no server ever came to our table in the 15 minutes we sat there. No acknowledgement, no "I'll be right with you," no menu, no water. When we asked the hostess if she could send over our server, she pointed to the woman 2 booths behind us and said she was serving another customer. In fact, that man customer had already paid for their meal and the woman server had been chatting him for a nice long time, and never once looked up to see if her other customers needed to order. Chug's Diner owners, Daniela V -- why aren't you hiring responsible, conscientious people who actually work? Looking at your other reviews, clearly service is a big problem. There are lots of other restaurants in Coconut Grove ready to take your business. We found a great one down the street who immediately sat us, greeted us, poured water, and took our order. Not rocket science, just common sense. We won't come back, so at least from our experience we can save other families time and energy and just skip this restaurant for another that has service.
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