What a shame!!! Staff training needed - Cipriani South Street New York - Trade Reservations
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😒 3/5 - What a shame!!! Staff training needed
By 👻 @Suzanne J, 01/12/2023 3:00 am
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When we first realised this is where we would like to stay, I was focused on booking. When it got to the booking stage that’s when things went slightly wrong (and a bad vibe was set). The lady I’d been speaking to regarding the booking had left for the day so I got to speak to her colleague (who clearly didn’t want a family staying in one of his suites over new year🤷🏻 ♀️). I then go to speak to Huni? Who also gave a general negative vibe about us staying in one the most exclusive!!! Hotel “with children” My children are, 14, 17 and 19 (hardly rampaging toddlers). I was given strict instructions at to what they should be wearing when arriving and that they would have to out of sight and never allowed on the 5th floor after 5pm. Ok so we took this all on board and after a very long flight from Heathrow, arrived at hotel to be told again that if we wanted to eat in the restaurant that they would have to change. They didn’t look untidy, they had got changed in the airport loo to make themselves smarter. We went to the fifth floor worrying that we would be smart enough. We arrived to see the table opposite us with teenagers wearing t shirts and less than smart. Then later a bunch of men come in with trainers on!!!!! We are English and both of these tables were not! I can draw my own conclusions regarding this. The food!, well the pizza was amazing, but the pasta!? I’ve travelled all over Italy and eaten so many amazing pasta dishes (Al dente!!) more like un cooked. None of us ate any of the pasta dishes. Service in the restaurant was fantastic and staff were lovely. The visit to the bar was embarrassing and not at ok or what I would have expected!!! So this would be the night of the 30th and we decided to have a nightcap in the lovely bar (without the children 14,17 & 19 year old children). The female bar tender who physically turned her head away from us as we walked to the bar!!! She was physically unable to show how unhappy she was with being asked to prepare two drinks for us. She said nothing!!! Not welcome, how can I help you, what would you like or even, enjoy as she served the drinks!!! Nothing, just a disgusted look on her face. When she did serve the drinks she put them on the bar, which was soaking with booze or water from other drinks served before us. This was the last straw. I confronted her and said a nicer attitude would be very much what I was looking for and a clean bar!!!! She apologised in a very sarcastic manner. I walked away from the bar. I’m hugely disappointed with this hotel. You can’t do this to customers and expect a reputation which will attract the people who can and are will to pay the prices you charge. The room service is another saga (which I really don’t have the energy for). You guys have a lot to learn, not 5 star I’m afraid, your pushing 4.
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