2 Ppl 5pm san Sabino res - Culina Ristorante and Caffè Los Angeles - Buy Reservations
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Culina Ristorante and Caffè Los Angeles Reviews from The Last Year
Terrible Managment
The food was very plain and average, overpriced. The manager followed the customer out of the restaurant and was aggressive. It was the most uncomfortable situation we ever had. The waitress and bus boy were unprofessional.
Business dinner disappoints
Ate dinner there earlier this week and was interrupted by the busboy and the waitress numerous times. The manager chased my colleague and eye out of the restaurant asking questions and so forth. Overall, the night was miserable, and the food was lousy. It is unfortunate that the staff are so unprofessional and did not seem to care that the customers had requested not to be bothered, but they bothered us anyway. It never ceases to amaze me that these pretentious places act like they are controlled over you and you were the customer. It’s almost as though they are getting pleasure out of disrupting and listening in to your conversation. Professionals at these establishments need to know their limits and unfortunately, they don’t seem to know that here.
Great experience
Very pleased with service and food at Culina. One of places I live in this part of LA. Recommended for meeting with friends, couples or business lunch.
Corrupt Four Season XMAS buffet - La Culina
This may be a long review but worth it… This is where large companies need to hear the truth… I attended the Christmas dinner at La Culina this year as I have many years in the past and was highly disappointed by the lies and the deceitfulness of the staff and management. This is not just a review of the food but a review of the overall team that works at the restaurant and the management that runs the hotel. One week prior to Christmas I received a call telling me that I needed to sign a DocuSign prior to having a table of 8 people for the Christmas dinner. In past years I never needed to do that. Upon getting the contract I noticed that the price had gone up almost $70 per person to $250 per person from the year prior. I then called the restaurant management and spoke to Miguel. We had a fairly long conversation in reference to why such a drastic increase in price. He explained that it would be a much larger and more extravagant event this year, and that there would be lobster and caviar added to the menu which would compensate for the increase. I accepted his word that the event was going to be bigger and better than ever. I then called to the assistant general manager of the hotel, Richard, and spoke to him as well who strangely explained the same reason why the price had gone up from previous years so drastically, and he explained that there would be lobster and caviar to make it more of an event. He also explained to me that there were complaints last year that people said there were just too many people at the event, and that they wanted to minimize the size of the crowd, so they raised the prices in order to have less people there and to weed out the type of people they don’t want there. Upon my arrival at the restaurant and being seated at our table I noticed immediately that there were very few tables compared to last year, about one third of the tables as the previous year, and the room was not decorated as it was several years in the past. Several huge tables stayed vacant throughout our whole event from 2:00 PM to 5:00 PM. It is more than obvious that they lost a tremendous amount of their reservations. When we went to get our food and began to look at the displays of food, there were many many dishes that were no longer available at the buffet. It had dwindled down tremendously. They put the Chinese hot food outside in the cold wind, so all that food was cold. I mentioned it to management, and I mentioned it to the servers that were standing there and later went back to see if anything had changed but nothing had changed. The food was still out in the cold. The desserts from previous years were extensive and there were many varieties, this year there were several desserts repeated over the counter several times, no variety. The display for the seafood and sushi was tiny compared to previous years, the salads went from 12 to 15 types from previous years to 5, there were no stations for Mexican food Or Italian food as in previous years, and definitely no lobster and caviar as promised. My server was confused by my request of where the lobster and caviar were. I spoke with the general manager who came to my table, and we discussed all these previous issues that were discussed with Richard and Miguel. He was shocked by the issues and seemed very concerned. Then Miguel came over and had a conversation with me as well but could not explain his previous conversation with me about how this Christmas dinner was going to be so much better than previous years, and also could not explain why he mentioned lobster and caviar as one of the reasons why the restaurant is charging $250 per person. He tried to get me off the subject each time I mentioned it but did not deny that he said it. I have not heard any news about why Richard also said the same thing. After having a horrible experience of being lied to and seeing the event be half the size it used to be but being charged more for the event, I called to the hotel manager, Esther Oh, to discuss all the issues that happened. Esther was very nice and pleasant through our whole conversation and everything that I know to be true was explained to her. As she explained she has only been there for two years and is not aware of years prior. We went through a long conversation, and she had offered to refund my dinner for $250.00, only my dinner, I had a table of eight. And then offered for me to come in for Sunday brunch complementary of the hotel. I explained to her that my Christmas was ruined because the food was not up to par, there were less options than ever before, and the food was cold, and actually there was less food than their normal Sunday brunches prior to the pandemic. She would not have been aware of that because she was not at the hotel at the time. She apologized for her staff and all the lies and deceitfulness that came from them but did not give me an explanation for the lies. I then explained that I was not happy that it was just my dinner that was taken care of, that there should have been more done since my Christmas was ruined by so many levels of management. She felt that what she did was more than appropriate for all the issues that had arisen. I did not agree with her, being a good customer for many years. I think it’s appalling that management, at least two of them, lied directly to me about the price and the type of products they were going to serve to make me sign a contract for $250 per person in order not to lose another reservation. How is it possible that such a lie was spread throughout the hotel staff and still no one can explain these lies? I will never go back to this hotel ever again, even though I have been going for many many years. Check out comments on OpenTable from others who agree...
Not worth it the money
Let's start with the positives: •One of the hostesses is actually friendly. (The other one had the personality of an android) •The "Muscle Power" smoothie (they call it an "elixir" - please... ) is really tasty! •In general (from previous experiences), their smoothies are great. •The people that bring out the food are very nice, (way more pleasant than the actual servers). •The bacon was perfectly crisped when I asked for it that way. And now for the not-so-positives: •Server didn't know the difference between "cream" and "milk" (for your coffee). •The main servers seem to be wound tighter than a two-dollar watch. •The music is the worst kind of pseudo-smooth jazz or clubby ripoff sound alike songs, played entirely too loud. I could probably tolerate the volume if the music itself weren't so egregious, •I said, "I'll be ready to order in a few minutes", and then didn't see my server again for 25 minutes (it was not even near busy) *The outdoor patio is an acoustic nightmare. It should be quieter (as they normally are), but the construction materials and design make the the sound bounce around inside rather than going out into the air. So if patrons talk loud (as, being Beverly Hills, they are prone to do) •The pancakes were rubbery, even slathering them with butter didn't help with the dryness. •It took 30 minutes to get them to ring me up. All in all, avoid this place if you can. It would be fine if the prices were half, but this is just chintzy, a triumph of style over substance.
Incredible restaurant
Such an amazing restaurant with an incredible atmosphere. Our server Jorge was extremely lovely, attentive and friendly. Me and my mum had the açai bowl and it was so tasty!
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2 Ppl 5pm san Sabino res
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Answer from 🍑 @BraveCloth47 (05/05/2024 2:39 pm)
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By 👻 @EncouragedSchool12 (05/05/2024 2:51 pm)
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