We took a group here after a soccer tournament. - DECA+BOL Vail - Buy Reservations
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🤮 1/5 - We took a group here after a soccer tournament.
By 👻 @Jessica M., 11/18/2022 3:00 am
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I called a month ahead to make the reservation and was not given any information regarding their inability to do separate checks or that they would be automatically adding gratuity to the bill for the group size (10). I tried to work with the server to order through him instead of going to the bar but he was extremely rude and simply replied that the system couldn't do separate checks and left it at that so I group ordered directly from the bar. When I received the bill, they charged gratuity on the bowling (no drinks or food). I think I've complained at a restaurant maybe twice in my life but why would I pay gratuity on the bowling? That's literally what I paid for - shoes and bowling, there was no service involved. When I said I wasn't going to pay it the server said 'that's your right' but then very rudely blamed me for him not making any money that shift. I then asked to speak to a manager and was met with same rude attitude and echoed that I was taking money away from the server. I guess they expect that if you're in Vail you tip for just being there, not for actual service. The staff there was truly the rudest I have ever encountered. I would NEVER go back.
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