Don't touch the plates! - Del Frisco's Grille Rockefeller New York - Buy Reservations
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🤮 1/5 - Don't touch the plates!
By 👻 @Deena A, 07/23/2022 3:00 am
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Our party of four dined at Del Frisco's Double Eagle Steakhouse in NYC on June 11, 2022 after a play. The waiters brought out our plates which we very told were "very hot". They placed the plates in front of us, and my husband inadvertently pushed his away from him. He ended up with scalded fingers which he immediately had to submerge into a glass of iced drinking water. Not wanting to make a scene, we quietly advised the waiter that his fingers were scalded, blistering over and he was in quite a bit of pain. The waiter's response was "didn't they tell you the plates were hot?" We have been told plates are "hot" in a thousand restaurants, but never would you expect fingers to get burned and blistered from a quick touch. The waiter's reaction was non-fazed at best and my husband was offered "burn cream" at the table. Upon arriving home that evening, he called Del Frisco's and was put in touch with a general manager who offered a "gift card" that he said would be arrive by email. When that didn't occur, my husband again contacted Del Frisco's and spoke to the manager (Travis) who was on duty the evening we were there. Travis apologized and informed my husband that they would put in a request to "Corporate" for a credit on his credit card and the transaction would take up to six weeks. It has now been over six weeks and we have not been emailed a gift card, nor do we have a credit posted to the credit card. My husband once more called Del Frisco's before we decided to post this review and was promised a call back from Travis which we still have not received. This was an incredibly expensive dinner that we were unable to enjoy and this episode ruined the evening for all of us. Del Frisco's should be ashamed of the utter lack of empathy and disregard of customer satisfaction.
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