PLEASE READ!!! BUYER BEWARE!!! Arrived here after a long - DoubleTree by Hilton Hotel New York Times Square West - Trade Reservations
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🤮 1/5 - PLEASE READ!!! BUYER BEWARE!!! Arrived here after a long
By 👻 @Av A., 02/18/2023 3:00 am
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PLEASE READ!!! BUYER BEWARE!!! Arrived here after a long trip getting to NYC, me and my wife wanted to check in and get a shower in and go get something to eat. NO HOT WATER! I notified the front desk who sent someone after waiting almost an HOUR WAIT. The engineer already knew about the problem and told me to let the water run for about 20 minutes so the water could heat up? We tried this to no avail and was told the issue would be fixed shortly. We had to leave to make the reservation. When we returned thinking we'd be able to finally shower to be able to go out again not feeling or smelling horrible. Again no hot water after running it for almost 30mins. Again, the front desk was advised, and was told the problem was currently being worked on and assured us that this problem would definitely be fixed. Wanting not to lose out on the day, we quickly gave ourselves towel baths using face towels and warming up water in the coffee maker. Came back at the end of the night and of course, still no hot or even warm water for that matter, again speaking with the front desk, the rep told us that the floor was never going to be fixed and was an in going issue actually on our floor, which some on should of told if this before and moved us. They still had no info of when the issue would be fixed, so now at midnight we were given the option to move to another floor, having to pack up and move in the middle of the night. No suggestion was offered to help move, and had to move to a lesser room on a lower floor without a view. We were told we had to come down stairs first to swap keys and the go back up to new room. No one offered to help move us or even meet us at new room. So in the middle of the night we had to came down with all our luggage, pick up the new key, and do back up again to the new room. This was not the end of our horrific night. I proceeds to open the door to walk into the room at around 1am at this point, when someone lets out a horrible scream. Yes, we were given a room that was already occupied. A wonder scare as a cherry on top to cap off my night. Also, im sure the occupants loved being terrified in the middle of the night as some stranger walks in their room. So, again, I'm left to then take all my luggage down to the front desk, which if it wasn't for my planned week I would of just left, I then got a new key and finally got my downgraded unoccupied room that faced the lovely port authority parking lot. Doesn't stop there crazy enough, apparently we were next to what ever pipes were needed to be worked on for the water issue, so we were so wonderfully awoken to banging pipes in the morning. I kid you not it doesn't stop there, my wife left her curling iron in the previous room, which we called the front desk and request if she could access room to retreat it, they advised they'd have someone to bring it to our room. Which the man who retrieved it decided he didn't need to knock and just walked into the room. Luckily my wife was still in the shower and not out and changing. If you read through all of the horrific reviews that this hotel has, and I'm sorry I did not read them sooner, the unfortunate training of staff and managers, along with maintenance issues is the reason this Hilton branded hotel is one of the worst in NYC. Please don't get lured to the low price that this location offers, it's not worth it, there's a reason they're ratings are low, pay a little extra for a Marriott branded hotel. This is coming from a Hilton gold member, which all they offered me is an email apology and $50 off my 4 night stay. STAY AWAY!
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