Poor service, okay room. - Dream Midtown New York - Trade Reservations
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🤢 2/5 - Poor service, okay room.
By 👻 @Marc B., 01/20/2023 3:00 am
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I went to the Dream Midtown over New Years 2023. I told them in advance (by phone) that I'm afraid of heights and can't sleep above the fourth floor. They promised me a room on the second floor ("facing the street, but still quiet"). When I arrived I found I was on the sixth floor. My partner (who had arrived earlier) said there were no other rooms, so I took some anxiety medication and made do. Later we changed floors. Still, other services were lacking. Like they didn't know what TV channels we got (the screen menus didn't sync up), WiFi was very spotty, and service technicians simply didn't come to fix things when they said they would. Not cool, especially being forced to sleep on the sixth floor with acrophobia.
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