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🤢 2/5 - De La Crasse Sur Seine
By 👻 @LeDiscerningTraveler, 06/02/2022 3:00 am
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A Parisian Native living in the USA for the past decades, I was very happy to hear that finally a Chef had decided to offer a gastronomy experience on the fame Parisian “bateaux mouche”: when I was living in Paris, I had never done that myself, but I had heard countless stories from out-of-town friends who had paid a high price ticket to noe of those companies to only be served some awful cafeteria/ buffet food as in a truck stop while trying to enjoy the City of lights by night. I thought that with this Ducasee brand, the food would be finally worth the premium and decided to give a chance with a group of friends to this classic tourist experience, hoping that the Ducasse name and the higher price would guarantee a minimum level of food quality and service…(I have dined at Ducasse several times in Paris, at Le Meurice and in Monaco as well as at many 3 Michelin star restaurants around the world and has some reasonable and informed expectation). At arrival, we were greeted nicely by a competent maître D’ would sat us at a good table by the window. However, a corporate group of 50+ guests (some L’Oreal Group thing) suddenly showed up and the room immediately became loud and unexclusive like a train station, the staff now overwhelmed… It took 20 mn to get two bottles of water as well as ice. Our waitress was so untrained and unprofessional that she didn’t check back on us before another 10 mn. I had to go talk to the Maitre D’ to ask for a decent service and a better waitress, at least for drinks…. Another waitress showed up, rude and vulgar this time, with a really broken English and an accent a la "Tenardier", my Americans friends couldn’t understand a word of the menu description that she felt necessary to butcher up anyway.Another 10 mn before the bread basket waiter circled us twice, serving tables next to ours but missing us every time. The first appetizer arrived at our table almost after the two corporate tables got their entrees…The Maitre D’ finally took matters in his own hands to take care of our table after realizing how terrible service was for us and other small tables… The dishes were unimpressive, most of them quite blend and certainly not Ducasse grade. The magic of the night and Paris soon overcame this dinner to be quickly forgotten. To Alain Ducasse Group management, please either get this operation back to an acceptable standard (I am not really interested in hearing all excuses or reasons about shortage of good staff in Hospitality or whatever French culture B.S., you are charging that same high price so just deliver…) or just remove the name from this boat wreck…It is a disgrace to the talent, legacy and brand equity built by Alain Ducasse and his team to have this boat operating under his brand. The $ 200 per person (not including alcohol/ drinks and service) for what was delivered both in food and service are outrageous, even by “bateaux-mouche” / tourist trap standards. I also don’t think that it’s fair to impose without any sort of advanced notice or alternate option to individual tables like ours the presence and consequences of a 50+ guests corporate event in the same section of the boat: we noticed at some point that we had all been packed in the back of the boat whereas the bow of the ship was entirely empty and quiet and could have accommodated the big group…this corporate event would and should have been hosted in a much more efficient way for everyone in a different section , thus would have preserved the quality and level of service that individual parties would expect from “Ducasse sur Seine”. All in all, a waste of a good name and OUR dollars and loyalty, even if beautiful Paris sur Seine saved the face of this pathetic experience.
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