My Daughter's birthday RUINED - El Tucán Miami - Buy Reservations
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🤮 1/5 - My Daughter's birthday RUINED
By 👻 @Shaynet R, 06/20/2022 3:00 am
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We decided to celebrate my daughter's 24 birthday there since she fell in love with all of the Instagram hype. Should've checked the reviews! We were a group of 12 and we had a reservation. Reservation was for 7:15, we ran a bit late and called. We were told that we had till 7:30 which I got there at 7:29 and asked to give me my table so I can start ordering appetizers for everyone. The hostess who was not so friend refused and she wanted the entire party to be there as well and because they weren't she had to give our table. Our entire party got there by 7:46 and we were told we needed to wait. We waited 2 hours and when we were taken to our table it was in a corned, dark ( we used our phones to see the menu) and we could not see the show that was happening down below. We asked the waiter to move us to a visible empty booth and he informed us that the table was reserved and that they had purchased a 500 bottle. We told our waiter we would buy the bottle but to please move us. We were told that we had to wait till 9:15 if they didn't show then we can move. We ordered our food which came fast so we finished eating and by this time it was 9:49 he asked if we wanted to move we said no. The show had finished so what for. About the food.. great presentation BUT not worth it. Lamb chop are only mini lamp chops no sides. All of their foods come without sides so be prepared to spend on food. We ordered the birthday dessert for 150.00 and it took 1 hr for them to bring it up. The checks can not be split so get ready to do some math. We waited 2 hours in total to get out of there. By that time our party vibe had faded, everyone wanted to go home. We were beyond upset, our Waiter's we're great however, he tried but it was management not allowing him. Either way the table we wanted remained empty until 25 min before us leaving, so that entire time we were there they could've made even more money with us ( that party was only 4 females) since we wanted the bottle service, we would've ordered more food since we would've enjoyed the environment instead of being punished. This is a nice place for a romantic dinner, BUT NOT for a large group. Unless you pay in advance 200 per guest which will not include anything and honestly it is NOT worth it at all. To make it up to my daughter we took her the next day to Baker's Cay Key Largo Resort and she had the time of her life there. Mr. HOSPITALITY really needs to take a good look at these reviews and handle his business. That night my crew spent 1,300 we were all down to spend more, but it's their loss not ours. Ohh and the bar service down stairs? ONE bar tender for a place packed like sardines after 10... Ridiculous
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