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🤢 2/5 - Came here for my birthday last night expecting to be blown
By 👻 @Michelle A., 08/03/2023 3:00 am
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Came here for my birthday last night expecting to be blown away since all the reviews say it's the best. I've been trying cacio e pepe at every spot we've eaten at in Rome (Tonnarello and Da Francesco so far). This was my favorite. It was really executed well and the sauce was perfectly balanced. Their saltimboca and involtini were fantastic too. So why 3 stars? The service was horrendous. I'm not sure if we came on an off night or if they were short staffed or if we experience the widely known racism towards Asians in Rome. We sat for awhile waiting for menus, so that delayed us making up our minds. There was a big table of locals sitting next to us and then they sat another table of Americans that spoke a little Italian a few minutes after us. They tended to those 2 tables before us. The food came out pretty prompt and cleared away after we ate, but we waited for almost 45 minutes before a dessert menu was offered. The table that came after us was offered dessert right away. I know Italian culture tends to wait i between courses to sit, talk and digest but this was way too long. All the servers avoided our area even though I made eye contact with one of them. I didn't have this experience anywhere else on our 2 week trip throughout Italy. In fact the service was phenomenal at both Da Francesco and Tonnarello. Once we did get the dessert menu, the tirimisu was yummy. It's too bad the service took away from the quality of the food. I also don't expect people from another country to try to speak in English, but I found it curious that this was the 1st restaurant that didn't even attempt to try with us. 2 stars for the food but will not recommend this place for the poor/lack of service.
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