If I could give this place 0 stars I could. - Fontainebleau Miami Beach - Trade Reservations
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Miami Beach's Best Hotels that are most frequently booked by customers of Fontainebleau Miami Beach
Ranked #13 in Miami Beach's Best Hotels.
🤮 1/5 - If I could give this place 0 stars I could.
By 👻 @Grace W., 03/31/2024 3:00 am
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I came in Easter weekend and the rooms were marketed as 575 but with all the hidden charges our bill came out to 720 a night... for a run of the mill two queen bed room. The hotel is old, the rooms are small and worst of all, staff is incredibly unhelpful and judgmental. I asked for a hairbrush and was told to go to the closest CVS to buy one. I asked for an iPhone charger where I was told to buy one from the hotel for $30. The phone line to concierge is also very old and hard to hear so staff started getting annoyed with me when I asked them to repeat what they said. Oh and also I bought a small bottle of Gatorade from the cafe in the Fountainbleau and it cost me $9 when this thing usually retails for $2. This place is a complete ripoff in all aspects and I suspect they must be bribing people to retain their 5 star status. Calling this place a 5-star hotel is doing a great disservice to all the actual 5-star hotels in the world who care about their customers.
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