Appalling, dreadful, avoid. Terrible service - Franco's London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of Franco's London
🤮 1/5 - Appalling, dreadful, avoid. Terrible service
By 👻 @CLW, 02/25/2024 3:00 am
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We went there last night with some friends who highly recommended this restaurant. Firstly, after about 20 minutes, we actually had to ask for menus then it was another good 25 minutes before anyone came to take the order. Again, this was having asked what was going on and please could somebody take our order, especially as many tables that came in after us, not only had their order taken, but we’re already being served their starters… preferential treatment? Then, and only then did somebody actually come and place some olives, nuts, and a basket of bread on the table. This was after nearly an hour. The starters eventually arrived and all seemed well. I myself did not order a starter as I can rarely fit in two courses… Let’s get to the main course, we all ordered the same thing, the veal chop main course which promised much along with a couple of sides. Eventually, our main courses arrived. I could see immediately that mine had not been trimmed at all and the fat on the outside not rendered down and whilst I understand, a little fat is needed for cooking and taste purposes what was left on my chop was quite gross, plus which upon tasting a mouthful was cold, as yet no vegetables served. Again after trying for quite awhile to get somebody’s attention, we mentioned that we were still waiting for our side dishes. By this time our friends had almost finished their meal we were all still waiting for the sides that had been ordered. When only 1 plate of the zucchini actually arrived, I had gone past everything and my friends and husband had finished and the main discussion of the evening was how disappointed we were. We asked to speak to the manager. And even he took his time coming over to our table, we explained all our concerns, and he nodded politely and said that he would adjust the bill accordingly. At this point, we advised him that whatever he was planning to do that he should most definitely not even consider applying the service charge. I asked him to take my plate away.… And no thank you, I would not like anything else and eat alone and also mentioned the missing other side dish which can you believe it still took another 15 minutes to arrive even though they could clearly see that three of the mains had been finished, and mine had been taken away so what was the point of bringing anything more. This was at least 30 minutes after the main course was served. My husband nearly lost it completely then and told the manager not to insult us by even bringing that to the table at this stage and our friends who had been many times before definitely complained that there was preferential treatment going on and generally this establishment must be short staffed. Thriving on past glory one wonders? We most definitely will not be returning, recommending and although our friends company was great the evening was ruined for all of us and in these economic times that is a real shame. We work hard to enjoy a Saturday night out and do not expect an establishment like this to be so deplorable. They did try to make it up to us by adjusting our bill, nevertheless the damage was done! I fail to see how this restaurant gets any good reviews and repeat custom. Our friends have also reported this on Quango , which it was booked through. Go anywhere else!!
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