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🤮 1/5 - Shocking customer service from the hostess team
By 👻 @ng627, 10/11/2023 3:00 am
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Unfortunately, we did not have the best experience at French Alpine Bistro. We saved this dining experience for our last night in Aspen, as we had heard it was supposed to be a special restaurant. We took our time exploring the menu, starting with cocktails and French onion soup. We later ordered the fondue, which was delicious. There was an extremely rude hostess (blonde/brown hair, wearing an orange turtleneck on Saturday 10/7) that cleared our fondue dishes. We told her we would like to talk with our server, Emiliano (who was fabulous), and order the Midnight in Paris because it had come highly recommended. She announced loudly that "your table was for 1 hr and 45 minutes and you have been here over two hours. We need to give your table to another guest and you cannot order dessert". There is nothing on the website that mentions a time limit and we were never informed of a time limit upon checking in for our reservation. Furthermore, this reservation was made by the concierge team at the St. Regis Aspen, who was also never notified of a time limit. I told her that this was a special weekend trip for my mother, and that we were excited to order the Midnight in Paris as it was recommended from a prior manager of the French Alpine Bistro (Bradley). She said she would need to speak to the manager and get back to us. She never returned. Five minutes later, a dessert showed up on our table. We felt extremely uncomfortable, ate our dessert and left as soon as we could pay the bill. The servers were lovely but we will never forget the way we were treated or made to feel by this particular hostess. As patrons of many fine dining establishments, we have never been treated this way before. We would have respected a time limit if we had been informed, but we were never made aware and then shamed into leaving as soon as possible in front of other guests (the outside patio is quite small). We returned to our hotel and told the concierge team at the St. Regis and they were stunned. They then asked if the dessert was comped, we said no. They were speechless. We are happy to pay in full, but no one came over to even apologize for this individual's behavior. It put a damper on our last evening and we will not be returning or recommending this restaurant to our many friends that frequent Aspen, as well as will be writing an email to the concierge team at the St. Regis to no longer advise their guests to dine there.
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