Terrible noise and customer service! - Golden Nugget Las Vegas Hotel & Casino - Trade Reservations
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Ranked #19 in Las Vegas's Best Hotels.
🤢 2/5 - Terrible noise and customer service!
By 👻 @emm71, 04/09/2024 3:00 am
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AVOID THIS HOTEL! We had a very disappointing stay at the GN. Upon check in, we were offered an early check in and "upgrade", both with a fee. Because it was 11:30 a.m., we'd planned to check our bags and wait until 3:00, but accepted the additional $50/night thinking we'd have a nicer room, and added convenience. Little did we know, at 6:00 p.m. the Fremont Experience starts blasting their music, and wouldn't you know our "upgraded" room faced Fremont St. There is no way to describe this level of noise other than comparing it to a car driving by with bass turned all the way up so you can actually feel the decibels. Luckily I noticed the handy sign on the nightstand and two pairs of industrial strength earplugs (which helped, but one can still hear the noise through them). This blasting music goes until 2:00 a.m., which I realize is not that late in Vegas! I emailed a complaint to customer service and asked for my $50 to be refunded. Their response apologized for the poor service, but omitted a response to the refund. The only good things about the GN were the very comfortable bed/pillows and our delicious meal at the steakhouse on site.
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