“Credit Adjustment” Unwarranted - Grill 37 Pomfret - Buy Reservations
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Ranked #20 in Pomfret's Best Restaurants.
😒 3/5 - “Credit Adjustment” Unwarranted
By 👻 @motyrrab, 05/15/2023 3:00 am
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Have dined here many times, usually special occasions, and have no complaints about the food, atmosphere or service. Never dissatisfied.. However, on our most recent visit, we were surprised to see a “credit adjustment” amounting to a 4% additional charge on our check. The server said that the bottom line amount was actually the sum of our order and the “cash” amount was a discounted price for paying in cash. In actuality the cash price was the sum of our order and the bottom line included the “credit adjustment.” Of course, we didn’t have enough cash to pay the tab (who carries a lot of cash around these days?), so had to pay for the privilege of using a credit card. Come one, this is an upscale restaurant, not an Extra-Mart. The prices are already quite high, and most people are willing to pay for the quality of the food and service, but tacking on an additional charge for using credit, which most patrons probably do, is totally unwarranted. Left feeling taken advantage of and questioning our loyalty to this establishment.
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