The basics are fine - Hotel Giraffe by Library Hotel Collection New York - Trade Reservations
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😒 3/5 - The basics are fine
By 👻 @hantsbay, 03/02/2023 3:00 am
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Hotel Giraffe is a nice enough hotel in a good location. The staff are friendly and accommodating. If the above is all you care about then read no further! I have travelled a lot and am quite fussy with hotels, so here's my honest review: there were a few things that weren't up to scratch. Firstly this was advertised (and purchased) with a continental breakfast but we were told they were 'no longer offering this'. I was asked to forward the evidence from my booking. It transpires that they used to offer this but it had been withdrawn and the marketing not updated. The compromise was to not charge the $25-per-day 'resort fee' on top of the booking. Fair enough I suppose, but then what does this fee cover? The tea and coffee offered in the lobby is poor (often luke warm) and there are no in-room facilities to make your own - my husband, a big coffee drinker, was not impressed. Our main issue was with the initial room in which we spent the first night - I had booked a 'Classic Suite' with separate living area. The living room looked out into a dark ventilation shaft and as a result was very dull and depressing in the day time (see photo). After making a fuss we were eventually moved to a gorgeous room overlooking Park Avenue and East 26th Street. I couldn't believe the two rooms were priced the same and felt somewhat cheated having spent the first night in the other room. Lots of the room facilities are quite dated - the response to this was "well we are a boutique hotel!". Yes, certainly decor-wise there is an art deco vibe, but the furniture was old and grubby, and this was the only (and most expensive) hotel on our five-hotel USA trip that had no smart TV/Chromecast/input facility. The HVAC system was old, rattly, and the 'auto' set point didn't work so we kept having to manually adjust the temperature. The bed was also the least comfortable of our trip. Overall it was just 'OK' - maybe it is good value by NYC standards (£850+ for 3 nights?), but I still don't believe it deserves the praise that is heaped on it on TripAdvisor, and I will be choosing a different hotel for our next visit.
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