Needs a little improvement - Hôtel le Vallon de Valrugues & Spa Saint-Rémy-de-Provence - Trade Reservations
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😒 3/5 - Needs a little improvement
By 👻 @Carrie Jolie D, 03/16/2024 3:00 am
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There were things we loved about our stay and things that we didn't enjoy. The main thing we didn't like about our stay was that the hotel was under construction and in disarray. It didn't feel like a 5-star place to us. There was no mention of the construction when we booked the stay. They should have disclosed this. Most of the staff was great, but we also had a few issues. We sat in the bar for a good hour, around midday, watching staff come in and out, and not one person asked us if we wanted a drink. Our travel companion stayed in one of the newer units, and when opening the shutters (they come in your room and open/close these without asking), he slipped on the damp tile (no rug pads and this is the sort of tile that when wet is very slippery) and hurt his ACL. We notified the hotel, and they offered an ice bag. We asked for a mat/entry rug or something to put in the rooms, and we never heard anything back from them. Good things—the property grounds are lovely! The complimentary shuttle into St Remy was great, and always at the ready. The receptionists were accommodating and offered us good places to eat in town. Overall, this stay was fine, but it needs more attention to meet a 5-star place. Maybe once the renovations are done, it will feel more this way.
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