i i've visited Isana a couple times and the customer - Isana Sushi Bar Minato City - Buy Reservations
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🤢 2/5 - i i've visited Isana a couple times and the customer
By 👻 @Alexis l., 05/16/2024 3:00 am
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i i've visited Isana a couple times and the customer experience was disappointing this time. we tried to be understanding. they said they were understaffed but so many workers were wondering while barely people were there bc we arrived as soon as they were open-WITH RESERVATIONS. It took us 30 minutes each time to order something and our waitress never apologized. Never offered any solution or compensation for the flaw. On the positive note, the food was delicious and presented beautifully. However, the overall dining experience was frustrating. I hope the management can address the staffing issues and improve service efficiency. i might consider giving this restaurant another try in the future if these improvements are made.
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