Incompetent Employee equals big disappointment! - Jeffrey's Austin - Buy Reservations
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🤮 1/5 - Incompetent Employee equals big disappointment!
By 👻 @Rebecca F, 05/11/2022 3:00 am
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It was my son's 21st birthday and he was going to Jeffreys to have dinner and celebrate. We wanted to surprise him and pick up their dinner. I contacted the restaurant, since there was no answer I left a message and got a call back from a female employee. I explained it was my sons 21st birthday and we wanted to pay- I gave her my sons name and the time of his reservation which she located, I gave her my American Express information for the charge and specified a 18% tip. She asked what birthday message I would like to give my son and assured me that she would take care of everything. I gave her my email address to send the receipt to. Today I had no receipt- nothing, I tried to call the restaurant but no answer either time. I spoke with my son today and asked if he had a surprise at Jeffreys and he had no idea what I was even talking about. Obviously this woman was very inept and did not follow through with what she assured me she would take care of. Unfortunately, she is a reflection of Jeffreys as a whole and like so many mediocre people could not be bothered to follow through and make sure that what she promised she would handle was executed properly. My sons dinner was $300 for 2 people and because of this poor follow through by this incompetent employee he paid for it himself instead of receiving the surprise dinner that his father and I wanted to give for this very special occasion.
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