Visiting from out of town & Johnny's Italian Steak house - Johnny's Italian Steakhouse Moline - Buy Reservations
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Ranked #5 in Moline's Best Restaurants.
🤢 2/5 - Visiting from out of town & Johnny's Italian Steak house
By 👻 @Karen W., 04/19/2024 3:00 am
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Visiting from out of town & Johnny's Italian Steak house came highly recommended for awesome food & great service. 6:15 reservation on a Friday night - 6 in our party. Restaurant was lovely & we were greeted warmly. Ordered a bottle of wine & the wrong bottle was brought out - waitress first insisted it was what we ordered, but then admitted they didn't have the wine we ordered. After choosing another bottle & waiting, another server came out & advised that they didn't have that wine either!! 3rd time was a charm & we finally got wine! About half of the bread on the table was rock hard - stale or overcooked-- either way disappointing. Waitress ready to take food order, but when asked about specials said "be right back" -- several minutes later comes back with a water pitcher to fill glasses & STILL doesn't know what the special is!! Again took 3 tries,but we finally learned the special & placed our order for appetizers, salads & entrees. Salads came out fairly quick, but before appetizers-- and one app ordered was never served! Then we waited almost an hour for entrees. No one checked on us during this time -- and no apologies were made for the delay. Salads & apps were very good. Entrees, when they finally arrived were just ok. Filet Oscar was over-salted & served with 2 tiny pieces of asparagus. Steaks were cooked as ordered, but requested demi-glaze was forgotten. The locals with us said they had never had such poor service here. When waitress finally appeared again & began clearing the table, we had to ask about desserts & she hurriedly rattled off the selections, half of which we couldn't hear, as she faced away from us dealing with the dishes! Dessert was just ok & when served, a handful of silverware was just dumped in the middle of the table for us to pass around. Limoncello cake, while huge & tasted ok, was dry. As a final insult when we received the check, a 25% gratuity was added! 25%! Did not recall seeing this anywhere on the menu & I understand the custom of adding gratuity for large parties, 15%, 18% - even 20%... but 25% for poor service? That's just crazy! Probably wouldn't have taken the time to write a bad review if not for that 25%. Spent close to $100 per person & this was definitely NOT the fine dining experience we had expected!!
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