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🤮 1/5 - Worst customer service!!
By 👻 @mahsa p, 07/12/2022 3:00 am
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My Husband & I are visiting Miami and we just experienced the worse customer service from the manager “Derrick Fung” from “Kiki on the River Restaurant” located at 450 NW North River Drive , Miami, FL, 33126. This unfortunate experienced forced us to write this bad review. My husband have been in sales & customer service industry for over 15 years and We have been in many restaurants all around the world because of his business and this is the first time We are putting a bad review for any restaurant . This should tell you how bad of an experienced We went through tonight. The short story is My husband order a chicken dish and they brought him a Pork Dish. He didn’t realize it at the beginning so He ate a piece and He also asked me to eat a piece to confirm this is not chicken. Then we informed our server to change the dish and bring him the chicken dish which He ordered at the beginning. We saw “Derrick” the manager came to our table with the same pork dish in his hand mentioning They can’t change the dish because We already ate some of the pork and We must pay for it. No matter how many times We asked him to call our server to confirm he made a mistake putting the wrong order but the server never came back to our table . Derrick never listen to what We are trying to share with him the whole time and all he cared that We must pay for that dish. We told him it’s not fair to charge us for a dish We never ordered. He left and came back with his security Guard and the Bill with the rest of the orders we had, to make sure we pay for that dish. We don’t mind paying for great dish and customer service. As the matter of fact We put at least 30% Tips anywhere We go. seeing a manager handling a situation like this was something We never experienced before. He could handle the situation way better to make sure everyone is happy no matter if he was right or us, but unfortunately he was so laser focus on winning his battle that he forget he is customer service business. The way “Kiki on the River restaurant manager” handle the challenge gave us the worse experience we had in all restaurants we have ever been.
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