Had a very bad and frustrating experience as a visitor to - Kimpton Hotel Palomar South Beach - Trade Reservations
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Ranked #14 in Miami Beach's Best Hotels.
🤮 1/5 - Had a very bad and frustrating experience as a visitor to
By 👻 @Natalia R., 03/30/2024 12:00 am
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Had a very bad and frustrating experience as a visitor to this hotel due to being overcharged for valet. I am a Miami local who brought my kids to visit my cousin and his kids who were staying here. I called ahead to this hotel to ask about valet pricing and was told visitor pricing was $29. When I arrived, I explicitly asked the valet again how much for 4 hours or less of visitor parking (not overnight). I was told $29. I was not given a curfew or a time to leave when that would change. When I went to leave 3 hours and 20 minutes later and went to pay my valet, I was told by a different valet that it would be $59 just because I stayed 20 minutes past 11 - as I was leaving the hotel with my kids to head home - clearly not doing an overnight. I protested this but they refused to lower my amount to what they had originally told me. So I paid the $59 they forced me to pay. Nice way to treat a local.
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