Horrible Reservation Experience and rude manager. - Kobé Japanese Steakhouse - Brandon - Buy Reservations
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🤮 1/5 - Horrible Reservation Experience and rude manager.
By 👻 @Getaway698438, 11/13/2023 3:00 am
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Horrible experience. We had reservations at 5. The restaurant was in total chaos. We stood in the chaos for about 20 minutes and I asked why we were not being seated (since we had reservations). I was told it would be a while. When I asked how long, I was told they could not tell me. After a bit, I asked to speak to a manager (who was rude) and told me as soon as they found a chef, we would be seated. I asked how long -- about 10 minutes. I waited 10 minutes and found the manager and asked him if he found the chef. Totally surprised him. Indicated that a reservation did not mean we would be seated at the time of the reservation (never ran into that before). After 45 minutes, we were seated. However, no chef -- Waiter provided salad and soup and we had to wait another 30 minutes for the chef. Unacceptable!! Why make a reservation
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