Wow, where do I began? We were at the sports park for a - Kono's Northshore Las Vegas - Buy Reservations
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🤮 1/5 - Wow, where do I began? We were at the sports park for a
By 👻 @B S., 02/28/2023 3:00 am
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Wow, where do I began? We were at the sports park for a soccer tournament and my sister wanted to try this place out. She said there used to be a local Hawaiian restaurants called cinnamons that she used to go to. From the reviews and pictures, this place looked promising. It is counter served and there are plenty of tables throughout. It was clean and the decor was nice. The cashier wasn't very helpful when we placed our orders. We ordered a rib plate that consists of white rice, Mac salad, ribs with guava bbq sauce. I ordered the tacos which were Kalua pig, shredded, into a hard corn shell. The rest of our party ordered another rib plate, 3 orders of fries, side of bacon, kalua pig, turkey sandwich, shake, and a burrito. AFTER we were done ordering was when we were told there was no rice. No rice at a Hawaiian restaurant....hmmm, red flag. The cook or who we assumed was the cook came out to tell us and let us know that she could substitute it with Mac salad but without the rice, the two rib plates wanted to change their order. She made it super confusing asking if we wanted to just exchange it for something else or get a refund and order other things. The plates were the most expensive things on the menu, of course we would rather get our full refund and order something else of lesser value. As we took some time to figure out what to order instead, we go up to the counter and as we were about to order, she then tells us that the rice would be 10 minutes if we wanted to wait. What? 10 mins, well duh, we would rather wait. She should have said that in the first place. We then hear her yell at the staff, NO MORE RIB PLATES OR RICE ORDERS. Super rude and inappropriate. We started to get some of our orders. Fries, side of bacon, and turkey avocado melt sandwich. The fries were atrocious. All under cooked and completely drenched in oil. It was bad. Sticking a fork in it, the fork wouldn't even puncture the fries and slipped off because of how oily it was. At this time, we had hungry kids and tired adults. We didn't even think it was worth it to ask for them to cook it more as the cook was so rude. They brought out one rib plate and the Haleiwa bomber burrito. The rib plate was missing the guava bbq sauce. We were waiting for the other rib plate as well as the tacos. A guy came out to check on everything and we told them we were missing several items, rib plate, tacos, and the shake. We were beyond annoyed that we spent all this money and all the food tasted like crap. 3 minutes after that guy asked what else we were missing, that cook lady came out and rudely asked what else we were missing. Like what? You should know what you brought out already and what the heck we ordered. The place wasn't even busy, us and another party were the only ones there. They finally brought everything else out 15 minutes later. I don't understand how the 2 rib plates with the rice we had already said we would wait for, didn't come at the same time. The ribs weren't good, so dry, even sauce wouldn't help it. The Mac salad, you could tell was old as a lot of the macaroni noodles were hard, and the kimchee slaw was just plain awful. The Haleiwa bomber burrito was just as bad as the potatoes that they put in there were the same undercooked fries! The tacos were so dry and the salsa that came with it tasted like jarred Tostitos salsa. The guy felt bad and brought us 3 bottles of their hot sauce which was a nice parting gift to make up for the bad service, wait, and terrible food but good riddance. We unfortunately will not be back. If the Kono's manager is reading this, do not let that cook lady speak to your staff like that, it shows no respect and she was so rude. Good luck.
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