The food was very good, however the service was - La Pyramide - Hôtel Restaurant (Isère) Vienne - Trade Reservations
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🤢 2/5 - The food was very good, however the service was
By 👻 @Divya N., 06/04/2022 3:00 am
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The food was very good, however the service was disappointing and not to the level of what a 2 Michelin star restaurant should be. Our observations were that the staff was very uncomfortable with English which made the experience very difficult for us as we could not ask questions, clarify the menu, were charged for supplements in a way which was not clear or specified on the menu (no pricing was on the English menu), overcharged for drinks we did not ask for yet were brought to us. Beyond the language difficulties, the service felt very rushed and hasty as we were being pushed through the courses. There was no sense of intimacy or special care/attention paid to the guest which we expect for a fine dining experience like this. In the end, although we noticed multiple up charges we had no way to communicate this to the staff as they could not understand. We decided it would be better to just pay and leave. Perhaps the experience would be different if we were fluent in French -however all of our reservations, prior email communications with the hotel staff, website all used English so we assumed they were welcome to English speakers. TLDR: not the best experience for those not fluent in French, next time I would skip and do a few of the multiple 1 Michelin stars in Lyon (just 30 min away) which provide much better value and high level of service.
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