Glamorous but dysfunctional hotel - L'Arlatan (Hôtel à Arles) - Trade Reservations
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🤢 2/5 - Glamorous but dysfunctional hotel
By 👻 @alisontinsley48, 10/26/2022 3:00 am
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L'Arlatan is an absolutely stunning and elaborate creation. Everywhere you look is stylish and original. On the plus side, the beds were comfortable, the rooms were quiet and dark, and we all slept well. That said, however, this hotel is great on form but falls short on function. As written in previous reviews, the bath/shower arrangements are chic but annoying and possibly hazardous. During our stay, the internet was intermittant, the air-conditioning didn't work, the light switches were difficult to operate and the food was weird. The restaurant and bar, it their attempts to be hip and creative, mixed way too many ingredients and flavors. Three of our four main courses were oddly sweet. I could go on about confusions in our friends' bill, etc. etc., but you get the point. The biggest problem with L'Arlatan, however, is the staff. They are young and attractive but, as another reviewer said, either stupid or clueless. I would go futher and add pretentious and condescending. When we checked in, we were shown to a lovely, large room then told not to touch anything as it might be a mistake. The staff member returned in a few minutes and we had to pick up our bags and move to a different, smaller (still lovely) room. The young woman told us we'd be happier there because it was closer to our friends. How stupid did she think we really were? It wasn't that we didn't like the room - it was fine - it was her patronizing attitude. Plus, any decent hotel would have acknowledged the mistake and just upgraded us. When we went to meet our friends in the bar, they said the cocktail waitress had asked them if they belonged in the hotel. They told her yes, they were staying there. (We're in our 70s, perhaps we don't look young or hip enough to be guests at L'Arlatan?) The final straw came from the same waitress. When we ordered our cocktails (in English because the waitress was speaking English to us) she said, "And now would you like to try and pronounce that in French?" as though we were in grade school. Three of the 4 of us live in France and speak fluent French. Her attitude was insulting and offensive. Clearly, the staff needs training in how to interact respectfully with guests. For the record, we have all traveled extensively and stayed in hotels around the world from 1 to 5 star. This was one of the stranger experiences we've had. We will not be back.
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