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😍 5/5 - At first, I didn't even plan on doing anything for my
By 👻 @Lisa M., 12/18/2022 3:00 am
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At first, I didn't even plan on doing anything for my birthday, and then somehow ended up booking a trip to Miami because it was only right that I brought in the last year of my 20s the right way. I went ahead and booked a solo trip without a plan, wanted to let the universe guide me, & let all the great experiences gravitate towards me. I could not have asked for a better time and Mandarin Oriental was such an integral part of a successful, spontaneous trip. My goodness, where to start?Even before I visited/landed in Miami, I was in contact with Mia via email. She made sure that she was always there when I had a question or concern. I love that this hotel is on its own island, away from the craziness that Miami has to offer. The moment you ride up to the hotel, service is on point. Check in was seamless. Theo, you were amazing @ the front desk & I wish you so much success in your endeavors. Hospitality is the perfect fit for you & I can't wait to see you rise to the top of the hospitality ladder. I stayed in the Deluxe Veranda King room with a gorgeous view of the water & you can see the beautiful apartment buildings across as well. But let's talk about the fact that I actually did some online shopping, had some items shipped directly to MO, and my package was right there for me on the counter! They also left me a beautiful birthday dessert that I enjoyed for a bit. I made my way down to MO Bar & Lounge and wow. Alex and Victor, you guys are nothing short of amazing, but especially Victor who made sure to make my birthday very special. He came to me with recommendations on how to make my stay worthwhile (places to visit, etc) & they also sent over a sweet bday dessert. The rest of the staff were great as well. You can tell they love their jobs and work super hard to provide impeccable service to all customers and guests. The bar made me not want to leave the hotel at all because I just felt like I had everything I needed. Good food, good drinks, plenty of laughs, and making new friends. I won't lie, I felt like I pretty much lived at the bar, lol. I even spent time at the bar on my birthday after having dinner at La Mar (which was splendid) & I was able to catch the pianist perform. He found out it was my birthday and dedicated a special song to me (and also sent over a birthday dessert). A song that was so beautiful & made me feel a few deep emotions (but happy emotions). I'll never forget that, thank you Francisco. I absolutely *love* the piano, so this made my heart incredibly happy. I also had lunch at the pool's bar and I want to give a special thank you to Jorge who also made sure my stay and birthday was special. Jorge went above and beyond to make sure I was comfortable and satisfied with my time by the pool. They also gave me a special birthday dessert. My stay was just full of birthday goodness! I spent some time in the pool, and thankfully there weren't that many people in there, I had it all to myself. One thing I must mention is the fact that I *loved* how any time I left my room and came back, I knew room service made sure the room was like new. They treated me / my room in a way that I actually hadn't been treated before. They were extremely attentive to me and my needs, and I deeply appreciated that. Now, the hotel is on an island which means you *do* need a car to get out of the place, but it's not 100% necessary. You can walk out and cross the bridge (this bridge is very walkable, btw) on a good day and take yourself on adventure; I sure did (and glad I did because I met a few really cool folks). Mandarin Oriental completely exceeded my expectations, and I don't even know if I had any. They make it hard to want to stay anywhere else any time I visit Miami again. I hope I'm not missing anything in my review. It was just so good and so many things happen in only just a few days. We'd be here for days but I want us on topic and only talk about MO.A million times, thank you to the incredible staff @ MO. I will never forget this birthday & I can't wait to be back soon! PS: Unfortunately, Yelp won't allow me to post any videos, so I'll have to omit some of what I can post but I hope the pics I do provide are satisfactory!
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