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Mastro's Ocean Club Malibu Reviews from The Last Year
I recently celebrated a special occasion at Mastros Ocean
I recently celebrated a special occasion at Mastros Ocean Club in Malibu and it was an unforgettable experience! The ambiance was exquisite, with stunning views of the ocean adding to the charm of the evening. The bread selection they start you off with is very good and my main was great. I ordered the filet combo with the breaded sea bass, and it was a decision I didn't regret. The filet was cooked to perfection, tender and juicy, while the sea bass was delightfully crispy on the outside yet moist and flavorful inside. Each bite was a symphony of flavors that left me wanting more!! The sides rock too - we ordered Mac and cheese, creamed spinach, and veggies. The service was impeccable, with attentive staff catering to our every need without being intrusive. The sommelier helped us choose the perfect wine to complement our meal, further enhancing the dining experience. Overall, Mastros Ocean Club in Malibu exceeded my expectations in every way. It's the perfect spot for a special celebration or a romantic dinner. Highly recommended for anyone looking for an exceptional dining experience with a view to match.
This part 1 of 2.
Review is Continued on a separate post. My entire review couldn't fit on one post. Bad Service From Manager (Jessica) . She told me that the owner is a billionaire & also Insinuated that the owner is a racist & told me that he won't care about MY review. (This review has 2 parts). This is a restaurant review on the bad customer service recieved from the manager, Jessica, at Mastro's Ocean Club in Malibu, California at 18412 Pacific Coast Hwy, Malibu, California. My husband and I were in LA for a short birthday / Valentine's Day getaway. I had been to Mastros Ocean Club in Malibu, California the year prior with my friend on a girls trip. Unlike THIS current visit... That visit was great. They were so nice and helped us get an Oceanview window seat. So I had been telling my husband about it and I wanted him to experience it for his 50th birthday. However, this visit was vastly different. On this visit on 2/24/24, we arrived at 5:30pm & I asked for an Oceanview window table. They open for dinner at 5:00pm. I also wrote in the reservation notes that I would like a seat next to the window. I also told this to the cold talking woman who called to confirm that we were definitely coming. I even told them I would wait for one or either be moved to one if it became available. Based off of my last visit I thought they would be accommodating but I was in for a rude awakening. In a cold, mean, snobby, robotic tone, they started spouting out all these rules & that they don't change tables (which isn't true because they did it last year after we had sat down & ordered drinks-they came and said we have an oceanview window table that popped up, do you want it? We took it off course) & that they can only give me a window table for an hour (knowing steaks take an hour before they even come out). They claim they could only move us from a table to a bar. So I complained about it and asked for a manager & got Jessica. Jessica come over & she was loud & rude & said that the rules are they don't switch tables. No Oceanview window table was available. You just made your reservation today (which shouldn't matter). She did agree to take our picture reluctantly but continued to say she couldn't do anything. I asked if there was anyone above her & she then got even more rude. She told me that there's no one above her. I asked her the name of her manger, she refused to give it to me. I asked her if she could give me a manger again & repeatedly, someone above her, she refused. She told me that there's no one Above her. She said there's no corporate office. No person above her. She said she's the highest manager at Mastros. She told me to that if I wrote a Yelp or a Google review, I'm wasting my time, because she's the only one who reads them. I asked her was she the owner. She respond no. Jessica told me that he's a billionaire & would not care about what someone like me had to say. I'm thinking what does she mean by someone like me. I responded so he wouldn't care about the little black woman. She said well, the owner is good friends with Trump. I responded, so you're implying the owner is a racist. She looked at me with a facial expression like... WHAT DO YOU THINK. One of those facial expressions that women make when the head falls a little sideways, the lips stay closed but spread out, the the eyes (say it all) looking at you... like (what do you think... dummy.) This rude, arrogant, cold, snobby, smart talking woman, who seems to say whatever is on her mind (regardless that she's at work in front of other customers waiting at the host stand)... did that expression very, very well. Sometimes, facial expressions speak louder than words. Especially in the context of the conversation. I asked Jessica for the owner's name... since there's no one else above her. She said it so fast, I couldn't understand. I asked her if she could please write it down. She wrote it on a piece of paper. But I do understand, based on Jessica's comments, that he doesn't care that (someone like me) had a bad experience at his restaurant. She flat out told me that he (the owner who's a billionaire and good friends with Trump) doesn't care if someone like me writes an email to him or write online review (that only she (the manager, Jessica) sees). Someone like me... does she mean he's racist and doesn't care about minorities getting good customer service and food. Or does she mean people of all races and colors (white, black, or brown, etc)... who aren't billionaires. Are all of the people who work hard for our money, and go to a nice restaurant to treat ourselves.... (special moments in our lives, date nights , birthdays, anniversaries, or just to treat ourselves)... the people she's referring to? Us... who aren't billionaires. Since she pointed out he's a billionaire and doesn't care about someone like me. Either way, it's demeaning. Any statements....
I honestly really liked this restaurant the food was so
I honestly really liked this restaurant the food was so good especially the prime rib and the shrimp tower. I also liked the service because they were nice
AMAZING! So good service, amazing food! and lovely vibes.
i'll come back for sure! Thank you
Upon arrival, I was welcome by the host and was sat at the
Upon arrival, I was welcome by the host and was sat at the table, I took the opportunity to tell one of the servers I think his name was Johnny I hope I got it right, I told him that I have two more guest coming and I wanted to be the one to pay and to let the other servers know, which he accommodate. I would like to say that the food was absolutely great, the stakes were cooked to our liking, the drinks were a 10 out of 10 for me, our server Jessie or Jessica not sure if i am right but was so helpful and amazing, she made us feel welcomed and made us feel like we can ask her anything and was very attentive making sure we were good. I have been to many upscale restaurants, but Mastros Malibu has to be one of the most welcoming, best service I have ever experienced, and on top of that, the food being absolutely delicious.
DO NOT GO HERE!!! This restaurant had the worst service
DO NOT GO HERE!!! This restaurant had the worst service i've ever seen. They were so rude to us about asking if we could get a refill. The food is over priced. If you want an even normal dining experience DO NOT GO HERE
Great Evening with business colleagues
Beautiful sunset made this business dinner fabulous. Seafood Tower was amazing and barely left room for dinner. The bone in rib-eye was cooked perfectly and the table side martini was a nice added touch.
One of the best steaks I have had.
If you're looking to spend a little money on a nicer upscale dinner for the night, this is a great place. Food and drinks were delicious and the staff were very attentive. I went to the malibu location. Reservations recommended.
Extremely disappointing, a huge contrast to my pre-COVID
Extremely disappointing, a huge contrast to my pre-COVID experiences, it used to be the prime location to go for Malibu "sunset" views and fine dining, but...alas... I invited a couple visiting from out of town for a tour of the oceanside and made reservation for the first seating at 5pm, arrived at 4:55pm, valet would not accommodate to get my car as we were early! , very rude "unwelcoming" start. Fortunately the door was open and we were able to wait inside, and not outside in drenching pouring rain, until we were seated near the window, and introduced to "Pablo", our wonderful and charismatic waiter . I ordered a bottle of Pellegrino to start, and another sloppy waiter spilled most of the bottle all over the table, our dresses and coats, while serving it, so it became a mess and total embarrassment for me as the host, so we had to switch tables and use the restrooms to dry up... For appetizers we got the fried Calamari (2/5* for being soft and mediocre), and crab cakes (4/5* for taste, but $50 for 2). My guests wanted their Porterhouse well-done, it came out totally burned and very dry with no butter on top, sides of garlic mashed potatoes were missing garlic and sauteed asparagus was absolutely tasteless, so were the Mojito and Margarita. My jumbo lobster was very good, just remember that the price is $125.00. They brought us a birthday cake to celebrate one of my guests' BD for free, which is the common gesture of most high-end restaurants, and appreciated. Unfortunately, I don't think Mastro's Ocean view met my expectations for food and service compared to other Mastro's. My guests did not enjoy the "Mastro's fine dining experience", so I promised to bring them to Beverly Hills. Despite all above , I left a 25% tip for our waiter Pablo who tried his best to compensate for all short-comings. You have many other oceanside restaurants choices with the view with better food and service, not worth the price.
For my birthday I wanted to go to Mastro's so my family
For my birthday I wanted to go to Mastro's so my family took me there for dinner. We have been here so many times before and always liked the food, ambiance and good menu items. However this time I was so disappointed. It has really gone downhill. We were there for over 3 hours while our food was being prepared. I was so tired of waiting so long for our food to come out. We ordered shrimp cocktail, sushi roll, oysters Rockefeller for appetizer and basket of bread. The sushi tasted old and chewy like it has been sitting around. The oysters Rockefeller was not good the cheese on top was over cooked and underneath barely any spinach. We had also ordered filet mignons, New York steak and bone in ribeye. Also ordered a few sides fries, twice baked potato, regular baked potato and creamed corn. The fries had so much salt in it like the chef accidentally spilled the whole bottle of salt in it. The twice baked potato had huge chunks pork pieces (bacon) that was over cooked extremely hard to chew. The came our steaks filet mignon is suppose to be the most tender soft cut of beef however this was not. It tasted like very cheap filet mignon low grade. The worst steak I have ever eaten. Had lots of membranes in it very hard to chew. I can taste the blood in the meat. The food quality super low not what it use to be. I got diner food but paid steak house prices. For dessert we always get their famous butter cake. Even that was not good this time. It was super dry and over baked. What is going on.... It use to be so good here. Regretted paying so much and not enjoying our food. Quality is very low.
Food is mediocre for its price.
Hostesses were very rude I almost just walked out. Waiters were all helpful. Good wine selection. And the location/view is obviously good.
Everything went fantastic , I'd give it a 5 star for food,
Everything went fantastic , I'd give it a 5 star for food, service and ambiance. Not to mention the fact that there was great live music playing near the bar. View of the ocean from the dining room alone makes everything worthwhile. I'd love to visit this place again soon. 8 people in our party and we all walked out satisfied with smile on our faces. I'd like to Alonso mention that the drinks are great, especially manhattans and the martinis. Keep up the good work guys!
Steak excellent, service below average
The steak was cooked beautifully, and rested , Service very patchy , slow and forgetful, Food great , service needs to be better
OUTSTANDING
The atmosphere is amazing, the waitresses were all very nice and accommodating and professional, food is excellent and the plates are big! Highly recommended
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Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Whose name will my reservation be under when I arrive at the venue?
It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
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Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits?
LOL. Thank you The New Yorker.
Appointment
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Mastro's Ocean Club Malibu User Reviews & Question Forums
Mastro's Ocean Club Malibu Reviews |
Authentic Reviews from AppointmentTrader Users
By 👻 @GameMinute13 (02/15/2024 3:57 pm)
Mastro's Ocean Club Malibu Yelp Reviews |
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By 👻 @Mor S. (03/22/2024 3:00 am)
Mastro's Ocean Club Malibu Tripadvisor Reviews |
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By 👻 @dchaka (03/10/2024 4:00 am)
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By 👻 @GainfulEdge65 (03/19/2024 2:48 am)
Restaurant Transfers FAQ |
Questions around how AppointmentTrader works for Restaurant Reservations
By 🦚🇫🇷 @ChoiceBird42 (04/15/2024 11:46 am)
AppointmentTrader FAQ |
Questions and Answers around the platform.
By ✔ @DeliciousMatch37 (06/08/2024 1:25 pm)