AppointmentTrader FAQ - Mastro's Steakhouse San Francisco - Buy Reservations
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Mastro's Steakhouse San Francisco Reviews from The Last Year
I've been frequently dining here for 7 years now and have
I've been frequently dining here for 7 years now and have never been disappointed. I always request Aladdin as my server because he is so attentive and prompt! The food I've never any complaints on. My favorites are the creamed spinach, the pumpernickel bread, and the sautéed shrimp. Special thanks to Matthew who made my daughter's birthday so memorable! They made her feel like a princess!
My family chose to celebrate Mother's Day at Mastro's.
The food, the ambiance, the service was amazing. The whole experience has been one of the best yet. I highly recommend everyone to try it. I will surely be coming back for more. Thank you Mastro's for making this Mother's Day a special one for me.
Had an absolutely fantastic experience with Lily and Paul
Had an absolutely fantastic experience with Lily and Paul at the bar - fantastic cocktails and curated vibe - could not recommend them more! Super grateful they made me feel at home
Food was really good, they are a little heavy on the butter.
It's definitely a date night place and your going to spend some money... parking across the street is easy and safe.
Our server, Pedro, is the bomb! He is spot on with menu
Our server, Pedro, is the bomb! He is spot on with menu descriptions, recommendations, service and all with a smile! Our herbed branzino was delicious as were the lobster masked potatoes and broccolini. The desserts, chocolate sin cake and the signature cake were delicious. Pedro kept my water glass continuously refilled. The live music was fabulous too! This young woman could belt out some tunes from the 1970's to the present! All in all, this place was so impressive and worth your Pennie's! Enjoy!
Food was really tasty but the service and atmosphere were
Food was really tasty but the service and atmosphere were sub par. I would recommend going elsewhere given the $$$$ price tag.
I recently went for dinner at Maestro's Restaurant to
I recently went for dinner at Maestro's Restaurant to celebrate my first wedding anniversary, and while the food itself was great, our experience was unfortunately marred by a significant inconvenience. The service was so so along with the restaurant mixed up our take out, which we only discovered once we got home. We immediately called the restaurant to resolve the issue and spoke to the staff twice, requesting to speak with the manager. Despite our efforts, the manager never called back to address our concerns. It's disappointing that such a reputable establishment would lack the courtesy to follow up with a customer, especially considering the importance of the occasion. While the food was excellent, the poor handling of our complaint has left us not really wanting to return. Overall I recommend you take your time and money elsewhere.
10/10 The service is phenomenal.
The food is amazing. The wine list is spectacular. The ambiance is classy, relaxed. Loved it!
We made day of reservations on a Friday and were able to
We made day of reservations on a Friday and were able to find a time no problem! Our server, Aladin, was very thoughtful and checked on us frequently. We ordered the Ribeye, seared scallops, mashed potatoes, mac & cheese, and brussle sprouts. The steak and scallops were perfection, the sides were tasty as well. The environment is very chill and had pretty dim lighting.
I just had eye surgery and am unable to use the website.
I called Mastros and their corporate answered and said it wouldn't be a problem to put a to go order via phone and transferred me directly to the manager to order. Matthew answered and said he could not put in an to go order and said I had to order online. I explained I had a disability and an eye impairment and couldn't use their website and their corporate said it was ok which is why they transferred me directly to him to order. Matthew said they were wrong and said if I wanted to go I'd have to use the website. I told him again I had a disability and he said it didn't matter and I should find a friend or care taker to help me. This is beyond disappointing. I expected more from Mastros.
The food was amazing but I was more surprised by the
The food was amazing but I was more surprised by the service. We had two servers specifically for our table (just my husband and I) and they were so attentive, on stand by waiting if we needed anything, served us and plated our food and all our sides. I will say we did wait quite long for our food and missed our Jazz reservation afterward but regardless we still enjoyed the food, service, and live music. It was quite expensive but worth the treat for a special occasion. Their butter cake was my favorite and to die for!!
Celebrated my 29th birthday here back in December and
Celebrated my 29th birthday here back in December and everything was really good from appetizer, entree and dessert. Nice atmosphere and management was great as well made it a nice occasion. I'll be back.
I made reservations to dine at this restaurant to celebrate
I made reservations to dine at this restaurant to celebrate a family birthday. I got a call to confirm my reservation asking me to call back so that they can review the dress code. I've never had any restaurant asking me to call back so they can talk to me about it. In addition, at the entrance of the restaurant, there was a sign about their strict dress code. This gives me an impression of the restaurant trying really hard to be up-scale, but left a feeling of awkwardness for the restaurant. The restaurant was dark and had to use flashlight from my phone to look at the menu. I saw other guests had to do the same with flashlight. They offer live music during dinner. There was no band, but more like a karaoke singing. She had a good voice and sang variety of pop song covers. The food was average overall. We order bread (not complementary), crab cakes (didn't like it), sushi roll (good but nothing special), Caesar salad (ok, but didn't eat much of it), porterhouse steak (very good with hot plate). It was very nice that the manager came by to give us birthday dessert, cheesecake and ice cream. My kids commented that the cheesecake was hard and ice cream was alright but they only ate a few bites. I'm thankful I got to experience this restaurant but I would not return.
My partner and I chose Mastros because it was close to the
My partner and I chose Mastros because it was close to the theater we were going to afterward. Honestly I should have canceled when I realized it was a chain but thought the menu looked pretty good and my partner loves steak. I had trouble booking through their reservation system and had to call in. No big deal. They texted to confirm the res, I confirmed. Then an hour before our reservation they called me to re-confirm a reservation I'd already confirmed- while I was trying to walk out the door to get to the reservation just to remind me about their dress code as if I'm an adolescent dining out for the first time. It was unnecessary and felt intrusive frankly. We get there and things are fine until the server begins explaining the specials, the menu and everything else in excruciating detail because none of these details are on the very sparse menu. Here is the thing- I don't want a lecture from the server about the food. They should know the specials, ask if I have questions and need a drink and then leave me alone with the menu to allow me to decide what I want to eat. Despite these red flags I decided to treat myself to Japanese wagyu, my partner ordered the ribeye and we started with the special Caesar salad, a lobster cocktail and a virgin mojito. The mocktail was overly sweet and the lobster cocktail ok (and the horseradish especially good) but I had to tear the claws open and get lobster all over my hands because they hadn't cracked it properly. The salad was pathetic. It was obvious the romaine came out of a Sysco bag - it was rusted- a sure sign it had been prepped days in advance and wilted. The dressing was overpowering, too salty and the whole thing hadn't been tossed properly because my portion was drenched in dressing and my partner had almost none. Then the meat came and I could not wrap my head around how much money I had flushed down the toilet. First of all they wanted to bring it to me on a 400 degree plate- which has to be the fastest way to ruin a decent steak I've ever heard of. It's unnecessary and overcooks the meat while leaving it no time to rest properly. The tiny piece of meat I got was, hands dicen, the worst steak I have ever eaten in my life and such a complete waste of money and such a disrespectful handling of such a fine piece of meat that I nearly cried. Wagyu is very temperamental and the chef simply doesn't know how to handle it. My partners steak was good. But it was obvious that the kitchens philosophy was to add fat and hope that made everything taste better. It doesn't- adding cheese and butter in such quantities merely made everything cloyingly rich. All of this at ridiculous price points. I've definitely had MUCH MUCH better food for far less, with less irritating service. I'll never go back here- waste of money for pretend high end food. Never again.
We had dinner with a friend from the East Coast and hoped
We had dinner with a friend from the East Coast and hoped to have an outstanding experience based on the reviews we read, the exact opposite was true. My Wife had the Chilean Sea Bass , which was dry and salty. I had the 8oz filet which I had requested medium + (pink on the inside) that was served on a plate so hot I had to wait 10mins to be able to eat. By the time i was able to eat it it was well done. I had the scalloped potatoes, which they put on the hot plate and when I went to eat them they were so hot that I burned my tongue and had to drink ice water. Our guest had the Wagyu 8oz.which was fatty and did not finish his steak. None of us finished our meals. Overall I would say the wait-staff were excellent. But based on our experience we will never go back and would not recommend. Not worth the $$$$!
Wow, what a wonderful experience to dine at.
Astro's Steakhouse! The food, atmosphere and service was first class. We had the filet mignon, crab cakes and corn, lobster mashed potatoes. Everything was delicious! Topped off with a warm cake for dessert and we rolled out of the restaurant happy and full. Portions were tasty while generous. I would highly recommend this restaurant and experience!
The dining room was wayToo loud.
Music was blaring. Q Waiter's jacket was filthy. Attention to detail matters!
I had a great time here! I just popped in for a drink at
I had a great time here! I just popped in for a drink at the bar after a show just down the street. I thought I was gonna have one drink but the place had such a fun energy we decided to hang out for a while. Our bartender, Paul, was really fun, attentive, and had some great recommendations for us. The butter cake was crisp on the outside but had a soft and decadent inside, such a great way to end the night! Mastro's Service is over the top, with a high energy ambience, and food that doesn't disappoint.
Great Ambiance, Food, Wine and Service
This restaurant has it all. I sat at the bar and had a light dinner and wine. The best Caesar Salad and wine not to mention the great staff that takes care of you. Ease dropping the other meals served, they looked so delicious as well. I will be back for a full dinner.
Great steaks! Outstanding service.
Steak was done perfectly. Staff was amazing...attentive, friendly, and accommodating. Very busy, so definitely recommend reservations.
Gladly again
A stylish restaurant, committed and friendly waiter, portion size the price reasonable But: long waiting times and the steak didn’t meet the customers wishes Note: the solution was great: I got a new steak, a free dessert and an apology.
San Francisco's Best Restaurants that are most frequently booked by customers of Mastro's Steakhouse San Francisco
Ranked #17 in San Francisco's Best Restaurants.
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LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Deposit account refund to credit card
How do I cancel my deposit account and have the balance refunded to my credit card?
Give the best answerHow to delete listing?
Hi I uploaded a reservation but no one has taken it. I would like to delete the listing so that I don’t get charged the no show reservation fee. And also delete the listing how can I do that?
Give the best answerAny seller support?
Has anyone found a way to get a question answered? From what I can tell there is no way to get in touch with anyone that works at/for AT. Other than the occasional admin posting a consultation offer here and there they are non existent. A lot of people have the same issue I have where we cannot cash out earnings. I cannot get my warning medal removed even though I am under the threshold. Sad to say but seems like AT is holding up everyone’s funds currently. Very scary and makes me wonder….Please reply if you read this admins and can help. Tried every way possible to get in touch
Give the best answerWhat happens if someone changes or shows up for their reservation after I buy it?
As the title says. I bought a reservation but what’s to stop someone from just showing up for it anyway? I’m doing the name change service but it’s still under their email/phone, right?
Give the best answerBOT suggestions
Seems like its impossible now to grab anything with restaurents booked within seconds. Any good bot suggestions?
How long to get verified for payouts?
How long does it take to get verified for payouts? Submitted my info on Monday and still nothing
Give the best answerRestaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerWaiting on a transfer for tonight’s reservation
I’m waiting on a transfer request to be completed. But the reservation is for tonight. Can I still use the reservation if it’s not in my name.
Give the best answerPayout
I need to be paid for the two reservations I sold as a new user before I do more work to get and sell reservations only to not be paid. Can someone get back to me so I can get my funds. I don't understand the error message about the percentage. PLEASE HELP!
Give the best answerQuestion about postpaid listings for prepaid bookings
I have a prepaid reservation, but I'm allowed to transfer that reservation to others for a price that I set (up to the total price I paid).
For selling POSTPAID reservations, do I charge the buyer the full amount of the reservation when transferring? And then the buyer pays something on top of that (which is what is listed in the AppointmentTrader listing?)
Major Issue for Seller
My money is being held hostage! Can you please remove my refund medal as I am below the 11% threshold and should be able to withdraw my full daily amount now? I have been teying for a long time to get a reply on this. Major issue for people looking to do good/right like you ask and make positive sales. Being able to access earned revenue is critical and not getting any reply is very concerning for your sellers. Lot of other people having the same issue. Once below the threshold you should auto remove the warning medals.
Give the best answerHow does appointment trader work
Where can I learn more about how this works
Give the best answerWell through rate holding money for 180 days
Just wanted to put this out there as I find it quite weird. AT will hold money if your sell through rate is to low. I find this strange as you would think that sell through rate should reflect more on AT not marketing their site well enough to generate sales. It seems weird to punish sellers for listings not selling.
Give the best answerNo cares
Why is no one even looking at my reservations let alone send me a bud? They are top rest on weekends…any tips??
Give the best answerHow do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answerDoes customer service exist!!!!?????
This app is horrible I bought a res it was listed as one day but the actual res on a different day. Have messaged support non stop no reply. There goes $200+ thanks appt trader! Such a scam
Give the best answerPayment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answer