Honestly how can this be the product of a Michelin Chef? - Monarch Restaurant Dallas - Buy Reservations
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🤢 2/5 - Honestly how can this be the product of a Michelin Chef?
By 👻 @Kaybee A., 08/06/2022 3:00 am
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Honestly how can this be the product of a Michelin Chef? This was an absolute joke of an experience to say the least. I can understand why less cultured, less traveled Dallas natives would rate this place higher than it deserves. We tried practically every other "nice" restaurant in the area and they were all pretty bad, so yes coming here I could see how the underdeveloped pallet would find this place to be wonderful... in short the bar is low. However, for someone who has dined at some of the most decorated Michelin restaurants in the US, I can say without a doubt, this experience was anything but magical. The service was condescending, awkward and rushed. Our "sommelier" helped himself to a glass of wine from our bottle and then the manager came to ask how we were enjoying everything and looked at me blankly when I explained what had just happened. I think I read another review where the guest explained it perfectly- they had every opportunity to recover this situation and the manager was ill prepared. She was dismissive and didn't seem to think there was anything wrong with this behavior. After witnessing a clearly more experienced level 3 sommelier complete wine service at two other tables and not drink their wine, I concluded that this practice was not a standard across the restaurant and for some reason we paid for our sommelier to drink on the job. The explanation for this "standard" was that he was educating himself on the profile of the wine and making sure it wasn't corked. Well, we would have liked to have had the opportunity to decide that for ourselves. Also, I'm not paying for your staff to educate themselves. If I wanted to do that I would've gone to a charity gala. Beyond that we didn't order a bottle of wine that would be at high risk for being compromised... it was a $60 (not expensive or impressive by any means) of 2020 Willamette Valley Pinot... the argument didn't hold up. Again, the other sommeliers weren't acting like this. I eventually had to pull the manager aside to explain why this was unacceptable and she again looked at me like I was an idiot. I assure you this is not a standard practice at most nice restaurants, it's a practice that is highly outdated. The manager then asked me what she should do! Seriously? You can't figure that out? Her suggestion was we didn't pay for the wine. No, that's not what I said, though the offer was again condescending as if I had come in there planning on not paying for the wine we ordered. I was perfectly fine paying for the wine, but the principal of the matter is that the discussion should have never escalated to that point. The proper thing to do would have been to offer a full bottle in exchange for the bottle we were given with the glass of wine missing. After having to point all of this out to several other staff, it was eventually removed from the bill, but still not a proper recovery. Removing it from the bill was insulting; a bandaid on a clearly obvious bigger problem. I wish that the wine situation was the only thing that happened but it wasn't. Steak was over cooked, food was salty, asparagus was soggy and the support servers kept trying to take my food away while I was still eating it. And lastly, the rude male host who refused to give me my complimentary sparkling wine given to all guests upon going up to the restaurant because he didn't believe that I was actually going to the restaurant. After having to show my reservation and finally receipt after leaving, he reluctantly gave it to me and then followed me up the elevator to make sure I was actually going back to the restaurant. Are you serious? I have never been treated so poorly ever, and it is beyond sad that I'm still sitting here upset about this. I think the impact of injury comes from the notion that guests look forward to this experience and it's not cheap. They send approximately four reminders to dress appropriately and bring your A game for a nice experience and they serve you a C- evening that you pay tremendously for. For them to take that for granted in the service is insulting. Also, their staff was not even in the dress code. We literally saw a female server walking through the dining room with only the front half of her shirt, the back tiedwith strings and another one wearing combat boots. This place is all sorts of confused. You wouldn't invest in a Porsche only to drive off the lot and have the wheels fall off, why settle for what should have been a luxury experience turned substandard? Skip this place. They don't understand the concept of hospitality.
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