Had Potential - Mordecai Chicago - Buy Reservations
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Chicago's Best Prepaid Restaurants that are most frequently booked by customers of Mordecai Chicago
😒 3/5 - Had Potential
By 👻 @Bette M, 08/12/2021 3:00 am
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We were looking forward to our visit to this highly recommended spot. The drinks and food were good, but not exceptional. Service just ok. Truthfully, I usually only write positive reviews, but this was just such a disappointment on two levels which could have been avoided. I ordered the Mordecai Burger and since it came with only lettuce, onion and pickle, I asked to have a slice of tomato, too. The server said sure I’ll let them know, when the burger arrived, I asked where the tomato was since it came without it, and I was told it would be a $5 up charge for a slice of tomato, which she forgot to come back and tell me. At that point I wasn’t going to change my order, Since the food was already there, but there was another BLT burger on the menu that had a tomato included (for the same price as the other one); so had she told me in advance, I would have changed my order. In the end, the burger was fine, but not what I wanted for the price. Secondly, when you make a reservation, you are charged a $25 fee that is “applied” to your check. What they don’t tell you is that they only credit $ 20 to your bill and automatically add a $5 tip. Again, I always tip generously (most times at least 25%), and I have been to other places that ask for a donation to an employee fund, which I am all for, but the information provided about the $25 is inaccurate, and the client didn’t have a choice, it was automatically added to the bill. Just be honest with people, especially if it’s to support your employees benefits, etc. There are so many great restaurants in Chicago, it was disappointing to have this experience.
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