Decent property but poor management communications - New York Marriott Marquis - Trade Reservations
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🤢 2/5 - Decent property but poor management communications
By 👻 @1ntlpil0t, 03/06/2023 3:00 am
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Despite being a well located, decent property, this Titanium guest, wife and twins felt poorly served. We flew in from Europe and stayed a few days. When other friends flew in, arriving after our checkout date, I requested an extension and was told "not possible, no way even with an elite guest push". We were compelled to commit to a move. On departure day, my wife had a high fever and we were going to be challenged to move. When I called for a late checkout, I was told that we were not departing for anther two days. When I asked for an explanation, they had none. We stayed but had to eat a cancellation bigger than the nights we also had to buy. Not cool and I have not had anyone we know or work with stay there since.
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