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Ranked #7 in Palo Alto's Best Hotels.
Nobu Hotel Palo Alto Tripadvisor Reviews
Latest Reviews On Tripadvisor
12 Reviews
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Amazing Unforgettable Experience!!
Nobu restaurant has amazing food and great staff! Food-Are so unforgettable all the food just melts in your mouth can’t get enough of those yummy flavors! The restaurants overall are beautiful Inside. We can't wait to go back and be there next time to their Garden patio just to enjoy the weather, beautiful view, food & drink.
Be the first to Replylovely hotel
Very nicely appointed rooms, but you must be interested in minimalism and Zen. Massive television great for watching movies. Clean and good service. The bathroom seemed a bit small for the size of the room but was adequate. A great respite in Palo Alto.
Be the first to ReplyMost luxurious work trips ever
Elegant decor, very clean rooms, fluffy towels, comfy beds, friendly staff and a very safe building. There’s also a Nespesso maker and a fantastic iron tea pot in every room! I’ve stayed at Nobu twice on business trips and will absolutely be back. Nobu is close to Stanford and there are a lot of wonderful shops and restaurants within walking distance. The rooms are incredibly quiet. I’ve never heard another guest’s shower, hair dryer, TV, etc. The equipment in the fitness center is all very well maintained and kept clean and tidy. The staff have been very helpful and accommodating on both trips. In February my flight home was delayed and they let me stay in my room until noon. In April my flight arrived early and they were able to check me in midday.
Be the first to ReplyBack to the four seasons !!!
Not as good as the restaurant! Check in they had the wrong room class. And the wrong length of stay. Waited two hours for them to fix. Then, no electric plugs near the bed. I have a sleep apnea machine that needs a plug! So have to ask for an extension cord. Wait for that. Then install it. It will run from the far side of the room to power the sleep machine. Hope I don’t trip on it in the night! NOT a premium place. Although the staff are very nice.
Be the first to Replythey ignore “do not disturb” sign
i got a late checkout extended and stuck “do not disturb” sign on the door. 30 minutes after normal checkout time, housekeeper knocks loudly, opens the door, and asks me what time i am checking out right in the middle of my zoom meeting. wtf? this hotel does not deserve such great reviews when they cannot even observe a simple “do not disturb” sign.
Be the first to ReplyVery disappointing.
Stayed in the Zen Suite. The carpeting was totally stained. Quite disgusting. Our door to the patio wouldn’t close all the way. There were hardly any drawers to put your clothes in. The bathroom was very small. This was an expensive suite. I could go on, but I think I’ve said enough.
Be the first to ReplyA wonderful stay
The Nobu Hotel can be highly recommended as a business hotel. However, it is not really suitable for families. We stayed for 10 days and occupied a total of three rooms. The rooms are nice, modern and tidy. But you can save yourself the extra cost for Ryokan rooms. The tub is at best suitable for a foot bath. Dusting behind the furniture is not so much fun either. I dropped a sock behind the bedside table and when I picked it up it was covered in dust. It's a bit of a shame when everything else is kept so clean. The beds were fantastic and it was very easy to fall asleep. However, you can hear a lot of street noise if the rooms face the street. So if you wake up easily, it's a good idea to get a room at the back. We booked our rooms with breakfast and were able to feast on delicious food every morning. The breakfast menu was small, but the avocado toast and French toast quickly became our absolute favorites. The other breakfast dishes are also recommended. The valet service is highly recommended if you are coming to the hotel by car; as is the case everywhere in Palo Alto, parking spaces are rare. In general, the service was always extremely friendly and accommodating. The only thing that was a bit stressful was our departure day, as they wouldn't let us check out later than 1 p.m. for a room. We had already vacated two rooms by 10 a.m., but our flight wasn't until 8 p.m. So what do you do with eight suitcases and the afternoon when you can't stay in the hotel any longer? I would have expected more consideration from the hotel management. Nobu Hotel can be highly recommended as a business hotel. However, it is not suitable for families. We stayed for ten days and occupied a total of three rooms. The rooms are nice, modern and tidy. However, you can save yourself the extra price for a Ryokan room. The bathtub is, at best, suitable for a footbath. Dusting behind the furniture is not a big deal either. I dropped a sock behind the bedside table, and when I picked it up, it was full of dust. It's a shame when everything else is kept so clean. The beds were fantastic and it was very easy to fall asleep. However, you can hear a lot of street noise when the rooms face the street. If you are easily startled out of your sleep, you would be well advised to take a room facing the back. We booked our rooms with breakfast and had a lovely feast every morning. The breakfast menu was small, but the avocado toast and French toast quickly became our favourites. The other breakfast dishes are also recommended. The valet service is highly recommended if you come to the hotel with a car; parking spaces are scarce everywhere in Palo Alto. The service was always friendly and courteous. Our departure day was a bit stressful, as we couldn't check out later than 1 pm for a room. We had already vacated two rooms at 10.00 am. However, our flight did not leave until 8.00 pm. So what do you do with eight suitcases and in the afternoon when you can't stay at the hotel? I would have expected more consideration from the hotel management.
Be the first to ReplyService really really sucks
The supposed 5 stars hotel did not provide laundry service. The concierge just stated that the contracted laundry shop closed down and so no service. No back up plans at all. Had lunch at their Nobu restaurant. A pot of tea took 40 minutes. No water service provided. Tea came after repeated complaints to the waiter. Food was even slower - ordered a few sushi dishes and a wagu beef rice dish. After 40+ minutes of waiting I asked to speak to the manager. The staffs all ignored my request. I had to spot him out and asked if he was the restaurant manager to complain. First and last time staying here ever. Don’t recommend anyone to stay here. Expensive and very poor service.
Be the first to ReplyAwful Experience - Avoid if you want what you booked, appreciate honesty and customer service, and like Wifi
Avoid if possible. First, Wifi isn't working. It's a known problem. I'm on a business trip and need to use my phone as a hotspot for any work I need to do. I booked a king room. Walked into 2 doubles. When I called down, I was told it's what I booked. I looked at my email reservation - I did in fact book a king. When I called again I was told they oversold tonight so they put me into a double. So I guess the first time the lied and tried to pretend it was my mistake. When I asked to be switched the next day, they said I can talk to someone tomorrow (while I'm at work?) and see what happens. What was I offered for this issue? Nothing. Barely an apology. A gaslight and then an unwillingness to remedy in any way. When I pointed out they were still booking King beds for the night online direct through their site, they said those people would be put in double rooms. When I explained that if they know that it's misrepresentation and false advertising, they did not seem to care. I won't make this mistake again - plenty of nice hotels around here.
Be the first to ReplyGreat hotel in downtown Palo Alto
We considered staying at the Four Seasons, but I then noticed that Nobu Hotel was half the price. I would venture to say that it rivals the Four Seasons in every way. The finishes and Japanese touches were incredible. I grew up in Japan and it made me feel very reminiscent! Lots of little things that make a big difference - fabulous location, comfy bed, nice towels, ukata (bathrobe) and slippers, amazing fancy toilet, sliding doors to balcony that you can open and get fresh air, good in room coffee, etc. Also the fantastic Nobu restaurant right downstairs. If you’re looking to stay in Palo Alto, look no further than Nobu Hotel.
Be the first to ReplyGreat Customer Service
An executive assistant here and book this hotel for my executives. Other hotels around Palo Alto are in desperate need of upgrades and can often be disappointing at the price point. Nobu is clean, modern design, busy hotel bar and great staff. The customer service has always been top notch. DJ Jordan, especially, at the front desk goes above and beyond. DJ helped me in last minute requests such as change/extend reservations, email past folio receipts and answer questions. All done with professionalism, kindness and attention to detail. Cant thank DJ enough and highly recommend this hotel!
Be the first to ReplyUnforgettable and Charming Experience!!!!
Wow!!! Just wow!!!! I surprised my wife on a romantic getaway and Nobu Palo Alto did not disappoint. From check in, Melenaite the Front Office Manager treated us like royalty! She went above and beyond in giving us suggestions to make our stay much more remarkable. The room was a pure zen and the the restaurant below was exquisite! Overall this was such an unforgettable experience and we have Nobu and Melenaite to thank for! You have generated a guest for life. Chao for now.
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