Bespoke property with world class service - Nobu Ryokan Malibu - Trade Reservations
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- Any Room Type
- Any Suite
- Ocean Front King Junior Suite 525 Sqft Extra Long Balcony Queen
- King One Bedroom Suite 600 Sqft Fireplace B Alcony Queen Sofa
- Ocean Front King Junior Suite 525 Sqft Triple Balcony Queen Sofa
- Master Suite 600 Sqft Fireplace B Alcony Queen Sofa Sleeper
- Any Superior Room
- King Premier Ocean Front 350 Sqftfireplace Balcony Queen Sofa
- Any Standard Room
- King Pier Room Aprox 400 Sqftfireplace Balc Ony Queen Sofa
- King Pier Room Approx 400 Sq Ft Fireplace Xl Bal King Pier Room
- Any Premium Room
- Any Family Room
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😍 5/5 - Bespoke property with world class service
By 👻 @Brad K, 02/15/2022 3:00 am
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This is a beautiful small boutique hotel. We had an oceanfront suite and it was a perfect setting to celebrate our anniversary. The reason, however, for this review is not to discuss the things you can read in other reviews. What I want to highlight is what happened when something went wrong. Like any property sometimes things don’t go as planned. How the hotel reacts to a problem often tells you more then when things go well. In this case, the A/C wasn’t working. Try as they might they couldn’t fix it. They could not possibly have been any more responsive and concerned. They did everything they could to make sure our anniversary trip was still special and that we had a cool comfortable place to sleep. They were simply amazing. They kept trying to make it up to us and it got to the point that I was trying to make them feel better. Their concern was genuine. While I don’t like to have problems when I travel, they are inevitable. The people at Nobu made our stay more special then if everything had gone well. Amazing hotel and amazing culture of service. We will be back!
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